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Galaxy S5 - this morning's update caused me to get message, "Unfortunately, Contacts has stopped."

KmHGB15
Newbie
‎07-09-2015 01:41 PM


I accepted a system update this morning.  Now, when I go to make a call, I can do nothing because of the "Contacts has stopped" message.

I have emptied every cache.

I have done a factory reset.

I have tried removing my battery.

I have turned of rotate screen.

I have tried to double check that my contacts are backed onto my Gmail account.  The download file appears to be empty, however.  I do still have contact on my phone.  I really don't know how to make sure they are backed up somewhere else.

I have uninstalled Google+.

I don't know how to check what is syncing and where.

Please help.  I cannot access any recent calls, nor can I make any outgoing calls.

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tbo27
Master - Level 2
‎07-09-2015 05:48 PM

do you have a memory card in there?

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vzw_customer_support
Community Manager
Community Manager
‎07-11-2015 01:50 PM

kmHGB15,


Let's get your phone calls functioning again. Thank you for completing all of those troubleshooting steps already. Were you able to test the device before adding any information back once you completed the Factory Data Reset? You can also try testing in safe mode here; http://vz.to/1p3r5B2.  Please share your results if you still need assitsance.


TrevorC_VZW


Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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