I have a Galaxy S5 that has been replaced over 6 times over a years course, 3 of which were prior to my warranty being up. After being reassured that I would be taken care of with my device in the sense of receiving a replacement for the S5 I was told that I am no longer eligible to get a replacement which is beyond absurd. Each device I have received has had the same continuous issue, the issue being that the person on the other end can not hear me because I sound like i'm in a tunnel. I have two questions, one being does anyone have any help in resolving this issue? Secondly is verizon liable to act on helping me resolve this issue? They have offered me to either upgrade to the edge plan or take another persons upgrade on my account, neither of which I will do.
