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Galaxy S6 marshmallow update, Contacts now changed/messed Up

Hello, after the Marshmallow update yesterday on my Samsung Galaxy S6 a lot of my Google Contacts randomly changed names. As an example, I have a contact named "Randy V" now when I search for "Randy V" it comes up "Total healthy Lifestyle" as the contact name with his correct number. Interestingly when I search Randy V in Contracts it pops up "Total Healthy Lifestyle" It did this to a bunch of contacts. Please advice.

Comments

gogators920

Exact same problem! Help!

mommacat37

Same problem here :smileysad:

Vychan

Same here. Very frustrating, please help

Emrlddrgn7

Same here! Can someone please help?:smileysad:

Verizon_Support

We certainly want to ensure you have a good experience with the Marshmallow update. Do the contacts appear properly in other places you use Google Contacts, ie Gmail?
YosefT_VZW
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SaraDianne

All of mine are messed up now as well. It's like it merged all of Google contacts w my phone contacts

SaraDianne

This is a disaster because now I do not know what phone number matches what contact

SaraDianne

Not only are all of my contacts messed up but since updating it hates wifi ... anywhere... won't load pages at any location I go to or at home using wifi....have to turn wifi off and use data... what's the point then? This update is horrible and it has ruined my phone

Dj2002rob

My contacts are jacked as well. Click on a name and it calls someone else. Needs to be fixed ASAP!

mommacat37

For me, it has merged contacts across all platforms that I use - Google (all of my google accounts), Facebook, Outlook, etc. Mess up with contacts seems to be...believe this or not...based on contact's birthday! After Marshmallow, a Facebook friend with a 12/29 birthday was somehow merged with my sons who has a 12/28 birthday. My son's information was merged with this other person and showed up on my phone as the FB friend not my son. What the [removal required by the Verizon Wireless Terms of Service] My Verizon cloud now has all of these contact too from a backup done 4/8 so it isn't even right now. :smileysad:

Internet slow, phone response slow.... loved my phone but now-- more than a little irritated.

Verizon_Support

gogators920 we appreciate your business and want this update to work smoothly with your phone. Do you have you contacts synced elsewhere, I.E. Google? If so do they show properly there?

TionnaB_VZW
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Verizon_Support

gogators920 - Having your contacts in order is a must. Please tap on Apps>Contacts>More>Settings>Contacts to display. Do you have all contacts selected?

JacobV_VZW
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gogators920

I do have all contacts selected. I also have random Facebook pictures syncing with incorrect contacts.

Vychan

Gmail is not my default email. That being said, emails phone numbers..pictures are now jumbled and several people are [removal required by the Verizon Wireless Terms of Service] ...names no longer seen listed in contacts, but a search shows them as attached to another profile with a different name.

Also, Facebook nolonger is allowing me to sync. This update is a mess.

HorseFly

I have the same problems. I updated to Marshmallow on Wednesday, I think, but didn't have the incorrectly merged contacts problem until today.

Verizon_Support

Keeping your contacts organized is definitely important, SaraDianne. Let's work together and figure out what is causing this. Do you have your contacts backed up? Is this only happening with Google contacts?

JosephE_VZW
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Verizon_Support

I want to ensure that you're able to keep up to date with your contacts. Do your concerns currently show as being Linked? http://vz.to/1qCsOQX

YosefT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

SaraDianne, we never want for you contacts to be merging with other contacts. Let’s get this fixed. In the contact application, tap on more>Settings>Contacts to display. Please select the one that you want. Once this is done, select merge after you tap on more. Are you able to unmerge the contacts here?
ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

We want your contacts to be organized the way you want them, Vychan. Software updates are created by manufacturers to improve your wireless experience, not otherwise.

Do you have your contacts backed up on a cloud service? If not, I recommend backing up to the Verizon Cloud http://spr.ly/6589BcNoF then do a factory reset http://spr.ly/6584BcNoA as this step can resolve any post software update issues. Make sure to disable the Automatic Restore http://spr.ly/6586BcNoC feature when processing the factory reset.

AntonioC_VZW
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Verizon_Support

HorseFly No doubt we want your contacts to be right. Together we will figure this out. Do you have your contacts backed up on a cloud service? If not, I recommend backing up to the Verizon Cloud http://spr.ly/6589BcNoF then do a factory reset http://spr.ly/6584BcNoA as this step can resolve any post software update issues. Make sure to disable the Automatic Restore http://spr.ly/6586BcNoC feature when processing the factory reset.

DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Vychan

I am unsure how backing up my contacts (that are messes up) will fix anything. As backing up my contacts will back them up in their current status....being messed up.

Drunkzombie11

I am having the same issue, ever since the Marshmallow" update, I have several contacts coming over incorrectly. Sometimes there are multiple contacts saved under one contact, when all of them have separate #'s. Very frustrating, not to mention the wireless disconnecting from apps. The S6 Edge worked great until the recent update. I really hope there is better improvements to fix the random merge of contacts and better wireless connection. Example of one of merged contacts is pictured here. It has Belinda on here 3 times, and its not even her that is the contact. This has been the worst experience.

vanblar

Yep. Happened to me also. But I installed android 6, then factory reset my phone, then restored the contacts from Verizon cloud.

Verizon_Support

We want your phone to let you organize your contacts the way you want them, Drunkzombie11. The visual is very helpful, thanks. Your contacts have been linked, and there is an easy to unlink contacts. Please visit this link for step by step instructions: http://spr.ly/6585BYDCT

rarmbrust

Same thing...please help!

mommacat37

As I have the same issue, this resolution would require going through every contact and unlinking them........however......can you explain why the linked contacts show being linked through more than one phone and then when they are unlinked I get multiple entries for the same contact..........

bugeaud

I'm experiencing the issue with my contacts after the Marshmallow update on my S6 edge. How can we fix this other than going into each contact and unlinking?

Verizon_Support

bugeaud, duplicate contacts are not fun at all. I personally, would go crazy if it was happening to me. There are a few ways of fixing this issue, depending on how you have it synced. Where do you have your contacts saved and backed up, Verizon Cloud, Google?

RyanC_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

rarmbrust,

Your contact list is so important nowadays. Let’s get you straightened out. There are a few ways of fixing this issue, depending on how you have your information saved. Do you have you contacts backed up or saved somewhere?

JenelleR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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