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Galaxy S7 Edge - Wi-Fi Internet Issue

Since I installed the latest update (G935VVRU4BQA4) on 03/25/2017, I lose internet service via Wi-Fi on or around 12:30 a.m. - 1:00 a.m.; Wi-Fi is still connected but it says "no internet service." I go to my laptop and modem/router, everything is running just fine. Wi-Fi router is a NetGear with Xfinity modem/router. This has just started. Any ideas?

Comments

jrh4054

Here is just another reason why I will continue delaying the Nougat update.

techvet1

Some general ideas:

1. Try rebooting your NetGear device. I have a NetGear adapter in the kitchen and will sometimes see that message when I have rebooted my main router (ASUS) and the NetGear needs powering off and on to get out to the Internet. Otherwise, I get that same message.

2. You could also try rebooting the Xfinity device along with the NetGear. (Note I am a Time Warner Cable/Spectrum customer with my own ASUS router and Arris (Motorola) modem, so your mileage may vary.

Finally, if you have a NetGear, you might want to make sure it's on the latest firmware, if for no other reason than security fixes.

Good luck.

-TK

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