Galaxy S7 Emails staying an inbox

ssaslow
Enthusiast - Level 2

My emails are staying in my inbox even after I delete them from my email server. On all my other android devices they disappear from the inbox after I delete them from my email server

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Ann154
Community Leader
Community Leader

Maybe this phone is using different email server settings then the other devices.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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ssaslow
Enthusiast - Level 2

I checked settings they are exactly the same as my other devices

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rodneyiii
Enthusiast - Level 1

I am having the same issue.  My S4 syncs fine and removes emails in the phone that were deleted via my PC.  I have both the S4 and S7 side by side with my online email account open.  The S7 does not clear the emails that are no longer on the server.  My S4 has a "refresh" icon at the bottom of the screen but the S7 does not.  Even when the S7 refreshes, it doesn't clear the emails.  The settings for email on the phone are very limited.  Help.

vzw_customer_support
Community Manager
Community Manager

Rodneyiii, being able to log in from anywhere to manager your email account is of the utmost importance. Let’s work together to see what’s going on. What’s the email domain that is having these issues? (Gmail, yahoo, Verizon.net?) Has this feature ever worked on the S7 since you’ve had it?


TakendraW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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ssaslow
Enthusiast - Level 2

In my case this has never worked in S7 but has worked in all other android devices including my S4. When I delete emails from the server they automatically would come out of my S4 inbox upon syncing. I don't want to set it  up for my S7 to delete them from the server....

I have setup manual pop accounts for two of my email addresses and the settings are exactly the same as my other devices that will delete mail from my inbox when I take them off my mail server...