Galaxy S7 edge wifi not working properly

Grignak
Newbie

Anyone else here having this issue? I just bought two new S7 Edge phones last week. I am having all sorts of issues trying to use the wifi on both 2.4GHz and 5GHz wifi . They show as connected and get an IP yet I can't download from google play, download speeds are extremely slow, random disconnects, and the list goes on.

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Klue
Master - Level 1

Two things to check on.  Make sure both phones have the latest software update build number installed, G930VVRU2APB5, and that your router has the latest drivers installed. If all else fails you can still take them back for exchange if you are still within your 2 weeks return window.

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vzw_customer_support
Community Manager
Community Manager

We want to make sure that you are able to use your WiFi Grignak. Have you been able to check to see if you software is http://www.verizonwireless.com/support/software-updates/ updated?
AmberF_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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