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Galaxy S8- WIFI calling randomly turning off

Hello,

We live in a area where service is limited. That being said, my service with Verizon allows me better access than other family members in the house with AT&T. To boost it even more I have WIFI calling turned on. This has worked wonderfully! A software update occurred on my phone on 06/22 G950USQU4CRE9. Since this update occurred my WIFI calling feature randomly turns off. This has never happened until this software update. I woke up this morning, attempted to call my husband, and noticed the call wasn't going through...WIFI calling was off. I've read through a few other threads on this same issue but just wanted to throw my personal issue in the mix as well since most other issues have been with the Pixel.

Any updates on this known issue? WIFI calling is pretty essential due to the limited reception we have at home. I love Verizon and have been with you guys for 20 years...same phone number Smiley Happy Not going anywhere else but would love to see a fix to this issue.

Thank you!

Comments

Verizon_Support

First I do want to thank you for you two decades of loyalty Kelop17. I understand the importance of having WiFi calling in your home. I am sure we will figure this out. Have you installed any new apps lately? Is anyone else in the household having issues with their WiFi calling dropping? When WiFi calling is turned off is your WiFi also turned off?

Amber_VZW
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KELCOP17

Hi Amber_VZW,

I have not installed any new apps lately. My husband told me he has had the same issue since installing his update on 06/22/18 as well. He has the Galaxy S8+. When WiFi calling turns off by itself the actual WiFi is not off. Hope this helps answer your questions.

Thank you

Verizon_Support

KELCOP17,

Thanks for that additional information. Let's gather some more information. When the Wifi calling turns off, does your phone give you a notification? Is this happening while you are in your home, and picking up your Wifi? Have you noticed this happening with any other Wifi networks?

Christina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

KELCOP17

Hi Christina_VZW,

Yes I get a notification to turn on my Wifi calling. So I click on the notification and turn it back on. Yes, it happens while in my home. I haven't noticed it occurring anywhere else. The home Wifi is on at the time. It has not happened on any other Wifi networks.

MICYAT69

I have this exact issue with my S8+. Verizon just sent me a replacement phone and everything was fine for 2 days. Wifi calling was not shutting itself off until my phone auto upgraded to Android 8.0, Oreo. Literally minutes after the update I started receiving the notifications again. Verizon and the Android developers need to stop with these useless troubleshooting tips, they do not work. There is a bug with Android 8.0, end of story. Please fix it and stop wasting people's time with troubleshooting that will not work.

jimz06

We have been experiencing this problem since the recent update on my S8+ and my wife's S8. It is particularly galling since we rely on Wi-Fi calling at home because of poor coverage at our home. I have been receiving what seem to be random notifications to activate W-Fi calling apparently after it randomly deactivates.

Verizon_Support

We're sorry to hear about the issues you've been having since the update. We know how important it is to stay connected at indoors at home. It appears that others have been having similar issues as well since the update. How often has this happening for you? Also, I'm curious have you attempted to reach out to Samsung to provide feedback about the update? That might be the next best option. https://www.samsung.com/us/support/#contact_us_for_support

Joel_VZW
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MICYAT69

Yes, I reached out to Samsung and they said any issues with wifi calling

was a carrier issue and wouldn't provide any troubleshooting.

On Sat, Jul 7, 2018, 7:02 PM vzw_customer_support <

MICYAT69

Also it happens constantly, all day.

On Sat, Jul 7, 2018, 7:02 PM vzw_customer_support <

Verizon_Support

Thanks for those details, MICYAT69! We're not giving up. We want to resolve this, so you can enjoy WiFi calling once again. Please follow the instructions at the link below to complete the software repair for Samsung devices. This may correct any issues you originally had with the update, and allow WiFi calling to begin working again. http://spr.ly/6581Do2OJ;

Michelle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

GKB1688

Hi MICYAT69,

Just curious, have you tried the Software Repair Assistant yet? I've wiped out my phone so many times, I'm so tired of restoring my phone. So, I just want to see if you have tried and whether it works for you before I try it. Thank you so much!

jimz06

For what it's worth, an Android update just came through early this morning on my S8+. After the installation, I was prompted to reactivate my Wi-Fi calling, which I did. So far there have been no random deactivations.

LUIALV82

Guys I have a fix!! So I traveled to Europe and did not add the data package (I had a similar trip last year and wifi call worked well), when I landed I recieved the error mobile network not available and the issue started with the wifi calling (turns on and off randomly). After 2 days of having issues and not being able to make calls, I tried leaving my phone in airplane mode and enabling wifi and bluetooth, this solved my issue. My phone has worked flawlessly for the past week. I agree there is a bug but maybe this is a good temporary fix in the meantime.

ASHLEYSMOM407

This has also started happening to me. I have a Samsung Galaxy S8 plus. It MIGHT be a year old. I've folooeefthis thread and have tried all the trouble shooting, it doesn't work still :-(

Verizon_Support

I know how useful that Wi-Fi calling feature can be, ASHLEYSMOM407. I'm here to help out. I know you mentioned trying out suggestions from this thread but is your phone software up to date? You can check by going to settings, software update, check for new update. Did you try turning the Wi-Fi calling feature off and then re-enabling it?

Ryan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ASHLEYSMOM407

Thanks for the response, that was one of the first things I checked. The phone is all up to date. To make matters worse, my daughter's Samsung S7 is now doing the same thing.

Verizon_Support

Making sure that the Wi-Fi calling stays on is very important and we do want to make sure everything is working properly, ASHLEYSMOM407. If you have completed all of the steps in the thread and none have worked, the last step that we can recommend would be a factory data reset: https://www.verizonwireless.com/support/knowledge-base-211113/. We did have this issue lifted up to our device team and are waiting on additional information from them.

Adam_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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