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Galaxy S9 with Samsung emails stuck in Outbox

JavaJoe6
Newbie
‎08-06-2018 02:12 PM

Stuck in Outbox with photos attached.  Samsung tech chat couldn't help.

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tikibar1
Community Leader
Community Leader
‎08-06-2018 02:16 PM

Have you tried turning off mobile data and then deleting the e-mails?

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JavaJoe6
Newbie
In response to tikibar1
‎08-06-2018 02:28 PM

Using wi-fi to send.  myMail app works fine, but Samsung Email can't send emails with photos attached.  Samsung chat said likely server settings, which myMail app has none, but Samsung email does.  Said I should contact Google support.

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tikibar1
Community Leader
Community Leader
In response to JavaJoe6
‎08-06-2018 02:35 PM

It's been a while since I used a Samsung, but I always found the Samsung e-mail app squirrelly and ended up switching to Gmail.

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JavaJoe6
Newbie
In response to tikibar1
‎08-06-2018 02:41 PM

Liked Samsung Email on my S6, but yes, squirrelly, on S9.  Don't like Gmail reverse threads, but that can be changed, I think?

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vzw_customer_support
Community Manager
Community Manager
In response to JavaJoe6
‎08-08-2018 02:55 PM

Great question, JavaJoe6. You can definitely adjust the thread settings by accessing your Gmail app. After that, please tap on the 3 horizontal lines located at the top left corner of your screen and choose your account address. You can choose in the next menu the conversation view settings that you'd prefer.

Geovann_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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bearone21
Legend
‎08-07-2018 11:37 AM

delete & resend!

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JavaJoe6
Newbie
In response to bearone21
‎08-08-2018 03:17 PM

Done this a few times, doesn't help. but I've found myMail app works fine.

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vzw_customer_support
Community Manager
Community Manager
‎08-08-2018 02:23 PM

Having an email get stuck in the 'outbox' is never ideal, JavaJoe6. I am happy to assist. Have you tried signing into your email account from a desktop and removing the emails and trying to resend? Also, do you have any other email accounts on your device that are having any issues?

Greg_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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JavaJoe6
Newbie
In response to vzw_customer_support
‎08-08-2018 03:13 PM

I'm now using myMail; no problems with it. Not only Samsung email, but also Outlook email with my msn account have this problem.

So I'm OK with myMail.

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bearone21
Legend
In response to JavaJoe6
‎08-08-2018 03:32 PM

if mail is stacking up in the outbox, your smtp server addres or port/security is incorrect!

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