Galaxy SIII connection problems?

sarakeltner
Newbie

I just upgraded from the Galaxy Nexus to the Galaxy S3.  Same service, same plan, both were 4g.  However in my home now I have a very weak connection and constant cutting out on phone conversations.  How can this be?  Anyone else experience something similar?

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vzw_customer_support
Customer Service Rep

Sarakeltner, congrats on your upgrade to the Galaxy S III! It's a great device! Is the problem with service only inside your house or around the whole area? Different phones will access the network differently. There aren't any settings to increase the signal in the phone. This is based on the location and device hardware. We offer a 14 day worry free guarantee that will allow you to either exchange for another Galaxy S III or another device. This would be the best option if another 4G device was working better in the same location.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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