The phone has failed in so many ways Verizon needs to make a recall and offer up something else. 1st phone call Quality is real bad lots of noise and that's when you can make a call. This phone Data mines always working until you turn off data all the way including the update capabilities. I have 4 phones on my plan 2 Driod max and 1 samsung galaxy S3 Combined they use about 1 GIG the Samsung galaxy note 3 uses With data partially turned off except when i need it uses 4 to 6 gigs. I am glad it is on a verzion edge program Going to pay it off and sell this hunk of junk. I will keep my plan only for the Galaxy s3 As soon as my Droids are done in a few months I am going to cancel it and have AT&T open me up a plan that new one looks good unlimited talk and text 4 phones and 10 gigs of data for $160.00. I really hate to make that move I have been here at Verizon for about 10 years but it is economics 101 Right now my bill runs with 4 phones about $280.00 a month.