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Galaxy note 7 refund?

Has anyone received a refund for the Note 7? I paid full price for phone and case at time of purchase. That's over $1000. I had to purchase a new Edge and set up payments to pay over 24 months. I have seen no refund, 25 gift card, or $100 incentive money for staying with Samsung. Whats up with that?

Dan G.

Comments

kathy65793

I to have replace my note 7 with the edge but the only credit I got back was the taxes on the first note 7 which I returned over a month ago and just got that back on my credit card. I have not seen the $25. for the first return nor have I seen anything else that was promised

tk3765

I traded for the Edge on 12 October and the refund hit my account on the 25th for the full amount, which included the taxes and upgrade fee. The incentive credits are supposed to be applied to the bill in 1-2 billing cycles for all Note 7 owners.

RACBRO3

No refund or credit yet here. Not only did Verizon force me to use my upgrade as a downgrade, they are in no hurry getting their customers out of this mess and not helpful when you call about it either.

_BrianZ

I shipped my first Note7 back on 10-14-16, and I got an email on 10-25-16 that my refund was processed, and it posted to my credit card on 10-26-16 (because it was a preorder purchase charged directly to my card). Still waiting on a box for the second Note7.

katrinan_vzw

@racbro3 We never want you to feel as if you had to downgrade. We want to ensure you get your refund and credits. Please check your inbox for a private message.

katrinan_vzw

Let's look into this for you. We want to ensure you get all credits promised. Please check your inbox.

monicoo

I returned my Note7 on Oct 28th and still no refunds or credits have been applied to my account nor have I received any update emails . I also purchased the Samsung 7 Edge and was charged an upgrade fee.

Verizon_Support

Hearing that this has still not been resolved for you monicoo is very concerning. We want to get this taken care of for you as soon as possible. Can you please send us a DM/PM via Twitter or Faceboook so that we can look into this for you right away. We look forward to hearing from you soon.

CandiceH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

lonestar614

Well, 2 billing cycles later and still no $100 credit on the 2 phones. Can someone advise us as to what to do in this situation, or do we just keep waiting?

Dbeak

I have been wondering the same thing! My 2 billing cycles are up in a few days and at that point I plan to call Verizon. Let's take bets, I say Verizon will say it's up to Samsung to issue the $100 credit, and Samsung will say it's Verizon's responsibility!

tk3765

I am still in that final loop as well. The refund of the Note 7 went through exactly 4 days after I got the Edge. After 5 weeks, I finally got the box to return the Note and by receipt it was received in the Verizon warehouse on 23 November.

Now, the various conversations on the incentive credit I have heard were:

1. 1-2 billing cycles from date of upgrade, meaning date new phone was bought, applied automatically regardless of return status...at that point in time they had a moratorium on the boxes as they were waiting on more stock.

2. 2-3 billing cycles after upgrade, automatically applied, regardless of return status; I pass the third cycle in about 12 days so will see.

3. 2-3 billing cycles AFTER phone return/received by Verizon, again, allegedly automatically applied. That would make, what, 6 months give or take a few days?

As an aside, my father's store in South Carolina took his Note and credited everything back at that time, with the exception of the $100 credit for the second Note plus the $25 for the first Note. He traded his second Note in about 10 weeks ago, essentially only one day after the recall hit for the second Note. He still hasn't seen either credit and I know his fourth billing cycle ended on 25 November.

I know one thing, they need a new team to set up their contingency planning for this type of problem, plus a new risk assessment analysis, because obviously neither has ever been done.

monicoo

Hi Candice,

I do not use twitter or facebook. Can you please send me an email which I believe is in my account info. I did receive a refund check from Verizon for $69 so I guess that is good but I still have not received the $100 credit from Samsung.

thanks!

Monica

lonestar614

tk3765, I was actually told your #3. 2-3 billing cycles AFTER receipt of the Note7 phones by their warehouse. They received the phones on 11/7, which means that I should receive the bill credit in February. At this point, I don't even know what to say.

Dbeak

I speak from experience from the first recall that the problem with #3 is that the date the phone is RECEIVED by the warehouse and the date Verizon actually PROCESSES the return can differ by a couple of weeks. It is so important to keep a record of ALL tracking information because if need be you want to be able to prove you shipped it back.

Verizon_Support

We want to ensure everything is in order and check on the status of your credit, Lonestar614! In order to take a closer look over your account, please feel free to chat, call, or reach out to us on Social Media: http://spr.ly/65898K69V

lydarose

I bought the Note 7 with cash at the end of August, switched it out for a "safe" device in September, then switched to iPhone in October after the second recall. The verizon store told me they could not take my Note 7 and I would have to wait for a box to be sent to me to return it. 2 months later and I still don't have a box, or my refund, or a $25 credit for trying to stick it out with the Note the first time. It's extremely frustrating and I never had these problems at US Cellular.

djs9

Was the Verizon store you went to a corporate store? I am asking because

only the corporate stores will accept the Note 7. I returned mine to a

Verizon corporate store on October 25th because they were still out of the

boxes. I was told at that time that refunds would be done in batches in the

next few weeks it's been over 6 weeks still no refund. A week and a half

after I returned my 2nd Note 7 (like you I had the 1st Note 7 then got the

"safe" 2nd Note 7) I received a box, then a week after that I received

another box. Then a couple weeks ago I called to ask about my refund, I was

told they didn't know when I'd receive a refund but that they were going to

refund to customers' method of payment instead of an account credit.

Verizon has made the Note 7 recall more and more frustrating and

inconvenient. Personally when the S8 edge is released I'm considering

switching to T-Mobile and letting T-Mobile pay off my Pixel XL. At this

rate we will probably still be waiting for our Note 7 refund at the end of

Q1.

JAMMAB30

I had to call to notify them I never received a box. They sent two. Then I had to call because the receiving warehouse never returned the credit and verification that they received it. They had received it on 11/8/16 over a month ago.

Sent from Outlook<http://aka.ms/weboutlook>

JAMMAB30

Sent from Outlook<http://aka.ms/weboutlook>

JAMMAB30

I also had major issues because I bought the phone outright. It takes over five separate people to approve the return when the amount of money being returned is over a certain amount. It has taken me 3 months to get my money back and they put my phone in collections because my account was showing over 700.00 owed when in actuality I had returned the phone and they had never returned my money back to my account.

Sent from Outlook<http://aka.ms/weboutlook>

TARAOH

I sent my Note 7 back to them in November 2016, I have yet to receive a refund credit or ANYTHING! I think Verizon is just keeping the money they received from Samsung because when I called Samsung they stated that they reimbursed Verizon for EACH phone. So they HAVE MY MONEY and are just a GREEDY [removed] company I can take you to the VERIZON store where Myself and my ex, went to buy the [removed] phone and I have a witness. Probably on the store's video as well! BTW, DO NOT GIVE THEM YOUR RECEIPT, BECAUSE YOU WILL NEVER SEE IT AGAIN. But that does not matter.

FYI to anyone interested, there is a class action lawsuit being filed in New Jersey at the moment and I am going to join it. I've gotten nothing but the run around anytime I've spoken to anyone at verizon. I am out the cost of 2 brand new phones because like a responsible adult, I save my money and purchase them outright instead of buying everything on credit and now I getting [removed] over for being a loyal Verizon/Samsung customer for the last 10-15 years. No More! [removed] You!

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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