The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
Has anyone received a refund for the Note 7? I paid full price for phone and case at time of purchase. That's over $1000. I had to purchase a new Edge and set up payments to pay over 24 months. I have seen no refund, 25 gift card, or $100 incentive money for staying with Samsung. Whats up with that?
Dan G.
I to have replace my note 7 with the edge but the only credit I got back was the taxes on the first note 7 which I returned over a month ago and just got that back on my credit card. I have not seen the $25. for the first return nor have I seen anything else that was promised
I traded for the Edge on 12 October and the refund hit my account on the 25th for the full amount, which included the taxes and upgrade fee. The incentive credits are supposed to be applied to the bill in 1-2 billing cycles for all Note 7 owners.
No refund or credit yet here. Not only did Verizon force me to use my upgrade as a downgrade, they are in no hurry getting their customers out of this mess and not helpful when you call about it either.
@racbro3 We never want you to feel as if you had to downgrade. We want to ensure you get your refund and credits. Please check your inbox for a private message.
I shipped my first Note7 back on 10-14-16, and I got an email on 10-25-16 that my refund was processed, and it posted to my credit card on 10-26-16 (because it was a preorder purchase charged directly to my card). Still waiting on a box for the second Note7.
Let's look into this for you. We want to ensure you get all credits promised. Please check your inbox.
I returned my Note7 on Oct 28th and still no refunds or credits have been applied to my account nor have I received any update emails . I also purchased the Samsung 7 Edge and was charged an upgrade fee.
Hearing that this has still not been resolved for you monicoo is very concerning. We want to get this taken care of for you as soon as possible. Can you please send us a DM/PM via Twitter or Faceboook so that we can look into this for you right away. We look forward to hearing from you soon.
CandiceH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi Candice,
I do not use twitter or facebook. Can you please send me an email which I believe is in my account info. I did receive a refund check from Verizon for $69 so I guess that is good but I still have not received the $100 credit from Samsung.
thanks!
Monica
As a consumer, I understand how important it is to get every credit you are entitled to monicoo. The credit from Samsung will be automatically applied to your account within 2 full bill cycles. Please confirm on number 4 at this link: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
AntonioC_VZW
I’m having, what sounds like a similar, problem with my Note 7 return/exchange. I had two Note 7's on my account which I "exchanged" for two galaxy S7 Edge devices. Both Note 7's were purchased directly from Verizon & returned to Verizon in their fireproof boxes (Verizon has confirmed receipt) & It’s now been 4 months since they’ve been returned.
I have not received a refund for the devices or the $100 Samsung credit. Actually, just 1 hour ago, an email with the results of payment investigation #PH2149964 came in, where, it appears, that cost of half price of one device has been applied to my account ($382.07).
Before I processed the device “upgrade”, I chatted with several Verizon reps to in an attempt to clarify the exchange process, as well as to verify that I would be receiving the full device amount, as a refund during this process, so that this money could them be used to pay off the exchanged device (S7 Edge). This was kind of the whole point of the Note 7 recall and device EXCHANGE program. I've kept all logs of these chats where I was assured that “I’d be fine,” and regarding an even change of devices that I’m “good to go”, and a response to "I will be receiving the full amount of the device as a refund” being met with “yep”, and “yes” is is generally accepted as definitive acknowledgment by the company representative
To add to the confusion, 11/17/16 I received a Verizon email stating:
"We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $764.14, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange."
Exchanging my two Note 7 devices for two galaxy S7 Edge devices, at no cost to me, is not an unreasonable request. Evidently, millions of other Note 7 owners were able to make that happen. I’m really wondering why that can’t be the case as well for a customer who’s been with Verizon since 2005. In lieu of a refund, I’d even be willing to accept that the device payment plan(s) stopped and deemed paid in full for both phones ( aka, like I’d exchanged one device for another device since it was deemed defective) and have the payment amounts I've made thus far, applied to my monthly plan fees.
Bobb2314, your patience so far is greatly appreciated. We want to make sure that any issues that occurred during the exchange process are corrected. It can often involve many steps and we also want to minimize any confusion. Let’s work together to get this resolved. We sent you a private message regarding getting this issue resolved. Please respond back to the private message only. Thank you.
SEANC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Well, 2 billing cycles later and still no $100 credit on the 2 phones. Can someone advise us as to what to do in this situation, or do we just keep waiting?
I have been wondering the same thing! My 2 billing cycles are up in a few days and at that point I plan to call Verizon. Let's take bets, I say Verizon will say it's up to Samsung to issue the $100 credit, and Samsung will say it's Verizon's responsibility!
I sincerely hope not. Just give us the credit so that we can finally get this whole ordeal behind us.
Exactly but I have still not received my credit after numerous telephone calls and in store visits.
Sent from Outlook<http://aka.ms/weboutlook>
I have called so many times. Even chatted. And finally have been in the store around 5 times to get absolutely no where.
Sent from Outlook<http://aka.ms/weboutlook>
I really appreciate all your efforts to get this taken care of, JAMMAB30. Please send a Private Message through Facebook www.facebook.com/verizon or a Direct Message through Twitter www.twitter.com/vzwsupport so we can take a closer look at what’s causing the delay in your refund.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I also have not received my refund. The 1st Note 7 was delivered to me the day it was released after the 1st recall I exchanged it for the 2nd Note 7 at a Verizon corporate store. Then after the 2nd recall I returned that Note 7 to another Verizon corporate store on October 25, 2016. At that time I was told I would receive account credit in a few weeks, as refunds would be done in batches. Then a couple weeks ago I was informed by Verizon customer service that they were now going to refund our method of payment. However, I have not received any refund and its been 6 weeks since I returned the Note 7.
djs9, Together we will overcome this Note 7 recall. I want to make sure to clarify the expectations on the timing. http://spr.ly/65868KbKw This will take 1-2 billing cycles to process. To be able to address any account specific concerns, please PM us at our Facebook page or send a DM to @VZWSupport on Twitter using your community handle.
JoelR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
