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Hello, so i know this question has came up before but the other examples just don't quite match,
So almost 2 years into own my Galaxy s5 it suddenly started telling me "The connected charger is in compatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with this phone." While i do use a different charger i got at best buy ( the original one got damaged ). I've used it with no problem for over a year.
The only event precipitating this message was i went to bed and let my phone fully die. ( Didn't have my charger with me. ) When i woke up the next day and started getting this message when i tried to charge my phone. I'm not knowledgeable when it comes to the cell phone aspect of technology. So all I've tried so far is a factory reset, and I've tried 2 different charger cables, both known to have worked with my phone. Im outside my 1 year manufacturers Warranty but im still 2 months away from my upgrade ( Figures ). Any ideas?
I know receiving this error message is frustrating GOMAXTREME. Yes, using a different charger can cause this error. We always recommend purchasing a charger from our website or the manufacture to go with your phone. Also your phone may be having issues with an app that is incompatible with your software. Try removing apps you don't use or have issues while using.
KinquanaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We want to keep you charged up and in touch with the people closest to you. I need some additional information to make sure we have a solid starting point for troubleshooting. When you power the device off and plug it in to charge, does the phone respond? Is the phone taking a charge at all?
NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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