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Getting carrier video calling on my new unlocked samsung galaxy 23 ultra

I am having the same issue with video calls that many others have posted about. I have a new S23 Ultra unlocked phone and am very disappointed in Verizon limitation of video calls. After 15 years of being a Verizon customer, this is enough of an issue that I will move to another carrier (and likely save money). I will ask, is there a solution to this problem? Or do I just need to change carriers?

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Verizon_Support

We do not want you to feel this way. Could you please provide us with more details as to what's your current issue? We want to provide you with the proper resolution. ~Geo

Verizon_Support

Hello, this is a courtesy follow up regarding your Samsung Galaxy S23 dilemma. Our goal is to provide the support you need. Please reach out at your best convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

Verizon_Support

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/~Peter

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