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Google Play Store - Not displaying Carrier Billing

I'm really annoyed that no one at Verizon/Google seem to know what is going on, and each side want to blame the other. I spoke with Verizon earlier and they said, well, maybe Google's servers are down. Um, not it. I was informed I was five start at Verizon, account was setup for it, all the other requirements met, yet, it's not showing as an option (as it once did) in the Play Store. What gives?! Anyone? Verizon?

Comments

jrh4054

You haven't described what your problem is.

jrhammo

If you read the title of my post, i clearly said what the problem is. Inside Google Play Store, when I select payment options, i no longer see Bill to Carrier as an option. Verizon says everything is good on their end, Google says they have no control over as they just ping the carrier and if the carrier doesn't send anything back, then it doesn't display. I'm up to second level support at verizon, and that lady doesn't seem to know what is going on either.

In addition, we've attempted many things. I made sure i had wi-fi off, made sure good standing at verizon - no past due charges, etc, cleared the cache and data from the play store app, done a power cycle, have done a factor reset, you name it, we've done it...

Ann154

Honestly I would like to suggest that you purchase a Google Play gift card to load money in your Play Store account.

jrhammo

I know that is an option, but the option i want is to bill to my carrier...which SHOULD be available. Why settle?

Verizon_Support

Dear jrhammo,

Good morning. I know how frustrating it can be when you are unable to bill applications to your bill. Allow us to get to the bottom of this for you.

I am happy to see that we verified your account is not past due. Each month, you have $25.00 limit on carrier billing from the play store. Once you have reached the $25.00 limit, the bill to account limit will no longer be available until the next bill cycle. Have you verified you have not reached this limit?

Thank You,

MichelleS_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

Verizon_Support

Hi jrhammo,

Let's get to the bottom of this for you. I know it's a bit frustrating and the convenience of having it billed to your account is the easiest. It appears that there may be a problem with an update to the Play Store. Let's try this. Settings > More > Application manager > Downloaded > Google Play Store > Uninstall updates. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

jrhammo

>>Duplicate post removed to comply with Verizon Wireless Terms of Service. Original is elsewhere in this thread.

Message was edited by: Verizon Moderator

jrhammo

Any updates/help from Verizon Wireless? I'm still going into the Play Store to make a purchase, changing my payment options and still DO NOT see Bill to Carrier as an option...really really frustrating!

tikibar1

Please don't post screenshots that contain your e-mail address; that's against the forum's Terms of Service. Mask out personal info before posting the shots.

B33

Well after Looking again and looking in the settings area) it's odd there is No other option for ya you might Just try Uninstalling the Store shutting the phone down and Reload the Store see if it pops up then..

jrhammo

Updated image with email address blurred.

jrhammo

I've tried that as well. No such luck.

tikibar1

Did you see this thread?

Verizon google play carrier billing disappeared... | Verizon Wireless Community

jrhammo

I did see that when i was initially looking up the issue on the forums. i followed the last post in that thread exactly, and it still does not resolve it for me.

jrhammo

HEY VERIZON! THIS STILL HAS NOT BEEN RESOLVED. APPRECIATE IF YOU COULD GET THIS FIGURED OUT ON YOUR END CAUSE IT'S REALLY GETTING FRUSTRATING!!

THANKS,

UNHAPPY CUSTOMER

Verizon_Support

@jrhammo,

Let's get to the bottom of this once and for all!

Please follow me and send a private message with your name, number, and billing password so I can access the account and make sure you account is still eligible for the bill to account option.

JohnB_VZW

Follow us on Twitter @VZWSupport

bnunez

This issue is so annoying I use to have this option then my phone stopped working so Verizon sent me a new one which didnt work so I got another and now I dont have the option no matter what I do and yes my account is in good standing.

pherson

I personally dont see why theres a big to-do over this. If the option isnt there, pay with another method. Its quite simple.

Frankbjr

Yea I'm have same problem I can't wait till my year is up...I'm leaving Verizon

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