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Group texts stop working

How this issue is still not fixed amazes me.

Group texts suddenly stop working and will spin in their individual chats. You hit download and wait who knows how long for it to go through.

Here is a post from another thread that was locked. I have tried all of this. My issue has been on an S10, S8, and other devices. It does not matter.

"Yep, same issue as literally everyone else here.

Before you try to give me the run-around.

Yes, I've had this issue for YEARS.
I'm in a group chat with both Android and iPhone users, the latter of whom were obviously using iMessage.
I'm using an S20 FE 5G, just swapped from an S9+, same issue on both phones.
Have used multiple messaging apps, Message+, Samsung Message, Android Messages
I've turned WiFi off and tried using data only, have also tried using WiFi only
I am sitting next to my router which is pumping 500 megabits of data per second into my phone, it is absolutely not my WiFi
I literally have a 5G connection to Verizon from my house, it says so right there in my status bar. Doesn't matter anyway, this issue persists on the go and at home.
Yes, all my regular MMS messages in regular 1-on-1 conversations send and receive fine, it's only in these group ones. Happens in every group text I'm in.
Yes, I am planning to leave Verizon because of this horsedirt. You've had multiple chances with so many different customers within this thread to fix it, and I haven't seen one person say you helped them. It's been a year since this thread was started.
I have literally changed every variable in this problematic situation possible to try solving it. Phone, app, data connection, the only thing I haven't changed is my connection to this awful company."

Comments

Verizon_Support

We would like to get to the bottom of this with you. We have sent you a Private Note for more direct assistance. Let us know if you have any trouble responding to such.

VZW_RobertH

Kokonuts

Can we actually post a resolution bc I have the exact same issues except I just switched from the s9 instead of the plus and all mms seems to stop working when group messages stop. This has been a problem for YEARS!

Verizon_Support

We are here to assist in any way we can. Please send us a Private Note to proceed.

*Kerry

Kokonuts

Ok, so I have sent a private message as I was instructed to do and have not received a response. In that message I advised that on 7/31/21 a friend of mine asked me about a mms I had sent him that day. I hadn't sent him any message in over a month. Upon further review I found that that pic he had just received was sent on 6/12/19. Today my mother called me about a video she had just received. Again I had not sent her anything and that message was sent 12/10/20. What is going on here? What I originally thought was the problem was my mms messages weren't sending randomly but this has turned into something much bigger. Right now my workaround is to placed my phone into airplane mode, close the text app, remove phone from airplane mode, share the message to the same recipient, and then delete the original. Has about a 75% success rate but I shouldn't have to do this. Perhaps finding a new carrier is the better option.

Wyattca1

Just post the solution publicly if you have one???? What is so hard about that. I've had this issue for nearly 2 years now and have also done everything I've read/been advised to do.

Verizon_Support

Hello, Wyattca1. That is a great question. We don't have direct answer that will resolve this issue, therefore we will need to troubleshoot this with you. We will also likely need to access your account to help resolve the group text issue. To get started, please respond to our Private Note.

*Cassie

nightguy13

They don't have a solution and like to play dumb. It does no good. They just "troubleshoot" until they tell you it needs to be replaced... Only for the new one to do the same thing and then they tell you to send that one in, too.

Then you just keep doing the same process until you get fed up and give up on fixing it, or you trade it in for a new phone, only for it to do the same thing.

Rinse... And... Repeat.

roblox55

Everyone on my family plan just started having problems sending group texts as well. Unchecking "group conversation" lets me send the "group" text to each individual. I can also send individual texts. Please help us fix this. Thanks

Verizon_Support

We understand how important it is to stay connected. When did this first start happening? Were any changes made to your device or services when this started?

*Ellisandra

nightguy13

Dude... Just say you don't have a solution. We've stated how long it's been broken. He literally just said it in his post... And don't tell us to message you with the issue because we all know what you'll do.

You guys have managed to dodge the question for years now.

The solution would be to stop limiting the amount of MMS to customers in a short period of time.

[Deleted User]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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