HELP Setting up visual voicemail for samsung s5

[misslnwright]

I am trying to access my visual voicemail on my new phone and I keep getting this error: "Unable to verify subscription status. Please try again later". I don't know what to do to get this set up. I thought it was as simple as activating my new phone and everything transferring over.

[vzw_customer_support]

Congratulations on your brand new phone, misslnwright. Did you previously have visual voice mail set up? If not, we want to make sure the account is set up for this awesome feature. This can even be added via My Verizon http://bit.ly/xB4iTc. 

TamaraH_VZW
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[jsim]

I have the same problem.  Yes I had it before,  and it was removed when new so was activated,  but I have added it to my account again,  but still get the error code

[vzw_customer_support]

@jsim

I want to ensure your Visual Voice Mail application is working on your device as well!  Are you using it for the same model device, Samsung Galaxy S 5?  When did the application stop working?  Lastly, what is the exact error message you get when you attempt to launch the application?  Please let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
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[joehamed]

I have the same problem

[vzw_customer_support]

I want to make sure you aren't missing any important messages, joehamed. Did you verify that you have the visual voicemail feature on your account through My Verizon? Are you able to access your voicemail inbox by dialing *86?

AndreaS_VZW
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[joehamed]

It says unable to verify subscription status

[vzw_customer_support]

I'm sorry this is happening with your voice mail joehamed. Please try powering phone all the way off, then re-add feature via My Verizon, http://vz.to/1ottQL0, then power back on and try to set up on your phone. Let's see if this helps. Please keep us posted.

Thank you,
VanessaS_VZW

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[annadot]

I too am having issues with my visual voicemail. It is definitely active on my account and I can access my voicemail via *86 with the correct password, but I use that same password to log into visual and get this error: "Password incorrect or not entered."  I have changed my VM password 4 times this AM trying to get it to work. I can log into VM via *86 each time.

This is a service I pay extra for and I want it to work!

[vzw_customer_support]

Hi annadot - Let's get your Visual Voice Mail back on track! Have you ever been able to use this voice mail feature? Please try resetting the app by going to Settings>Apps>All>Visual Voice Mail>Clear cache and/or data, then test again.

Thank you,

YaleK_VZW
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[annadot]

I followed your suggestions, thank you, and still won't work.

Attached is a screen shot of the error I keep getting. I have reset the

password several times today. My password works when I dial *86.

Thanks!

On Jun 19, 2014 12:58 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

I appreciate you taking these steps, annadot! I would like to check the provisioning of Visual Voice Mail on your line. Please follow me back and send a Direct Message so that we can get to the bottom of this!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[annadot · Accepted solution]

Someone via Twitter actually already got me set up!

Thanks so much for your help!

On Jun 21, 2014 1:17 PM, "Verizon Wireless Customer Support" <

[cea583]

Hi annadot, can you share the steps you used to get your visual voicemail set up.  I pay for it, but haven't been able to use it.  Thank you.

[vzw_customer_support]

We definitely want to assist in setting up your visual voicemail, cea583. I've provided the step by step instructions here, http://vz.to/1ql8dw2

YosefT_VZW
Follow us on Twitter @VZWSupport

[TopRok]

I, too, am having this same problem.  I have reloaded Visual Voicemail, cleared cache/data, can access my account just fine via *86 and have been subscribed to visual voicemail for some time and all other obvious actions I know of.  I have attached 2 screenshots of the action visual voicemail is taking to get the 2nd image, an error.  I have noticed that the S5 is NOT on the list of compatible devices. Can a Verizon representative verify that it is, in fact, compatible? Thank you...

[TopRok]

Further, Have tried hard-reset (remove/replace battery).  Unsubscribed/resubscribed to Verizon Visual Voicemail in my phone plan.  Reloaded Visual Voicemail app.  Am sure I have also done other things I have forgotten about.  All to no avail.....

[vzw_customer_support]

I truly appreciate you taking the time to reach out and complete the troubleshooting you've done thus far.

The S 5 is eligible for visual voicemail. The subscription cost for this device would be $2.99 per month. Is the visual voicemail feature currently set on the account? Have you seen a charge for visual voicemail on past bills?

YosefT_VZW
Follow us on Twitter @VZWSupport

[cea583]

Yes, I am being charged the $2.99 monthly fee.

Thank you for your assistance.

On Jul 7, 2014 8:46 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for the information cea583. I know this is frustrating. We can remove the feature until its fixed. It can either be removed online via My-Verizon http://bit.ly/xB4iTc  or via customer service. We can also try resetting the feature on your account via our system.

KinquanaH_VZW
Follow us on Twitter @vzwsupport