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HOW LONG did it take for you to get your Samsung Galaxy S7 and/or S7Edge BOGO Rebate?

Sadly, I've seen many of the posts & comments about people not getting this rebate.

I know Verizon is planning on some design changes for these forums - so it's totally possible this will all disappear or be archived or something tonight and we'll have to ask it again when the forums are up and running again.

But seriously - HOW LONG?

Is it just with this rebate?

Or is it happening with other rebate offers & promotions?

Is this some sort scamming where Verizon lures customers in and then fails to live up to their promises now?

Until this experience I've had no reason not to trust Verizon. When we had problems come up we worked through various levels until we found a solution that worked for everyone. At times I have felt some Verizon employees have gone above and beyond what was expected to deliver outstanding customer service. Those experiences led to a strong degree of trust, and of loyalty. Everyone that knows me knows I choose Verizon over all the competition around here.

BUT THIS ONE EXPERIENCE IS DESTROYING ALL THAT - AND MORE!

I purchased 2 S7's on May 10th. I only needed one new phone and one new line; but my personal phone was old (and not a smartphone either) and beginning to have some problems so I knew I'd be replacing it sooner rather than later (it had been off contract even for I think 2 years or more). Doing a BOGO deal seemed a good thing to do. When we bought the phones the sales rep repeatedly told/assured us we would have the $672 rebate card after 45 days of service plus a few days for mailing.

It's August 5th - we're coming up on 90 days and still no rebate.

I'm so tired of being told LIES by the rebate center!

No two calls have given me the same information on when to expect this "process" to be completed and when I might expect to receive my rebate!

Today - I spoke with 2 people; 1 was a supervisor (or so they claimed). The 'supervisor' tells me she was able to complete the validation process while on the phone with me and that NOW that information will be sent to the "Printing Department" where they will print my card and a letter to mail with it. It will take 3-5 days for them to get it and mail it out and I need to allow 15 days for mailing.

(to be fair - when I checked the tracking status online it has changed from "Pending" to "Valid" but it states to allow up to 30 days to receive rebate.)

REALLY?

I have absolutely NO FAITH in what this lady said today. Smiley Sad I did tell her that her company has a lousy track record with me and that while I sincerely wanted to believe her, I must wait it out and see what happens. Also added that my next steps may have to include legal actions, complaints filed with the BBB, and maybe even getting it out for the public to know too!

Allowing for maximum days... how many here think I will see my rebate in 20 days? Soooo, by Aug 25th???

NEVER AGAIN VERIZON!!!

Your coverage may be the best where I live now but other cellular providers are improving so we'll see where they are when my contracts are ending... all 8 of them! One thing is certain: this HORRIBLE experience will not soon be forgotten! Smiley Sad

Comments

Klue

I received my rebate Visa card two months after submitting the required paperwork.

Verizon_Support

We never want our customers to be this frustrated, BizyMom. I know that rebates are enticing and that they should be fulfilled promptly. These promotions are offered by the manufacturers and are handled by a rebate processing center. Sadly, we do not have the tools that the rebate center has to verify and validate the promotional offers.
We do promise to deliver the digital world to you. We are geared to make your interactions with us, simple, easy and reliably. We pride ourselves on the best network for you, to stay connected.
As for your promotion, I would believe the rebate center. Having your status changed from Pending to Valid is huge. I am sure you will get your gift card.
We would be lost without you. We truly appreciate you being part of the Verizon family, Andee. Please don’t let this rebate experience cloud your thinking. We are lifting up your experience so that this can be improved upon. Thank you for sharing. Please feel free to reach out to us at any time. We are here for you.

AllisonC_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

BizyMom

AllisonC_VZW,

So you are essentially saying THIS IS NOT VERIZON'S FAULT, NOT VERIZON'S RESPONSIBILITY.

:smileysad:

1. If so, then why not provide contact info for the entity that is TRULY AT FAULT?

2. Why promote something YOU (VERIZON) cannot assure?

3. Find a way to make this right!

As I said, I've been a customer for awhile and overall it's been a great experience, including prior rebate offers.

When a company is offering a special - rebate, discount, BOGO, etc. that company is responsible for training it's employees (direct or contracted) to represent the offer accurately. When that fails MOST companies will do all that they can to remedy the situation to the customer's satisfaction, even when that means providing what was incorrectly presented by the employee.

Two different people in Verizon's Sales Department told me that 45 days from activation the rebate card for the full amount of one phone would be mailed to me, and once mailed should only take a few days to a week to be received. Both of them presented the offer in the same manner. Neither said anything about it taking a given number of weeks, in addition or beyond that 45 days. So our agreement with Verizon was completed with the expectation that by the end of June we'd have that rebate card.

When that didn't happen I began my venture into dealing directly with the "rebate center" and EVERY person I spoke with there - whether online or on the phone - told me something different from previous persons! Needless to say, really, trust broke down quickly.

In essence, Verizon is being horribly represented by this "rebate center" and sadly it's affecting far too many customers, new and old.

My personal suggestion to VERIZON is to take this matter up to the highest levels and FIX IT FAST before a good reputation is tarnished beyond recognition!

What WAS a fantastic offer has been completely nullified by all the effort required to even attempt to assure it's fulfillment. :smileysad: The damage in my case is done. At this point, if I ever do actually get that rebate card for the full amount expected - it will be because I EARNED IT WITH HOURS AND HOURS OF WORK TO MAKE PEOPLE DO WHAT THEY SAID THEY WOULD DO IN THE FIRST PLACE! (what are THOSE people being paid to do? do they get some sort of bonus for every rebate not fought for?)

This rebate - if ever received - was not truly FREE.

All the others were - but not this one!

(and I'm not even beginning to count the emotional costs involved here) :smileysad:

Verizon_Support

BizyMom, I can understand your concern regarding your rebate. I would also be alarmed if I was in this situation. I will put a fresh pair of eyes on this for you. I am sending you a private message so that I can provide assistance. Please look for and send a reply to that message.

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

BizyMom

14 weeks since activation of both phones and STILL NO REBATE CARD has arrived. :smileysad:

On the plus side:

1. I did message Ralph back just a few minutes ago - we'll see where that goes.

2. The status on rebate tracking webpage now says my rebate has been mailed, allow for 10 days to receive, & if I don't get it within 30 days to contact them. The status a week ago & 2 weeks ago was that it was approved and being prepared for mailing and I should allow 15 days for it to be mailed.

It makes no sense to me that preparing a plastic debit card and a letter to go into an envelope to be mailed should take 15 days!

All along in my contact with the "rebate center" every single step or action takes "15 days" - makes no sense at all. ;(

So anyway - I'm still waiting...

BizyMom

This question popped up on my "My Verizon Home" page this morning so I thought I'd come to see if there a new response or something.

There wasn't.

The last post was mine from Aug 20th. :smileysad:

Anyway, I am posting now to put it on record that we did finally get the rebate as a debit card in the mail on Aug 25th - the last date of the last promise given.

I lost count how many times previous promises were broken.

This is still the WORST ever experience I've had with Verizon!

I will not consider participating in any similar promotions again!

What should have taken place "45 days after activation, with a few days allowed for mailing" and without any further actions on my part required ...

ended up taking 107 days from activation and at least 20 hours of my time and countless hours of frustration! (so much for being "free")

Today, I'm simply putting it here - for the record.

I really do wish it could have been better. :smileysad:

I've been a Verizon customer several years now. Mostly, I'm quite happy with Verizon. Where I live it is the most reliable & dependable cell phone service. That won't always be the case. Life is all about change, really, and we are looking to move into a larger area where competition for cell services will offer us more affordable choices.

So Verizon, take note!

There were far too many unsatisfied customers with this promotion! (somewhere I'm sure you have those exact numbers)

Reconsider who you are doing business with when it comes to "3rd-party" facilitators in managing your promotions!

With five of our lines coming up on end of contract this month, another line already off contract, BELIEVE ME when I say WE ARE SERIOUSLY CONSIDERING IF WE NEED TO BEGIN ANY NEW CONTRACTS at this time! Yes, you have two... we still have THESE TWO LINES, associated with this BOGO fiasco, under contract - but these are the only ones right now. I will keep it that way as long as possible!

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