Help!! My galaxy s3 stopped making a sound when I get e-mails,texts.etc..

[tiggerific4vr]

When I first got my phone about  3 months ago everything worked fine. Now the notification  sound stopped working, I have checked and it is still on in the settings. Also, when people text, message, or leave a voice mail I don't get the notification for hours sometimes not until the next day. When I call someone they tell me that on the Caller ID it shows an out of state number that is not mine? I have taken it back to the store and they can't get it to work either. They told me to do a factory reset, but I needed to make sure I had saved to my SDcard. I really don't want to do a reset if possible, does anyone have any suggestions??

Thanks

[vzw_customer_support]

Let's get to the bottom of this tiggerific4vr! Please ensure you are running software baseband verison I535VRBMF1 here http://vz.to/172Gwi8 When you have trouble receiving notifications are you having issues with receiving signal? Did this begin after a specific application was installed? Does your number appear incorrectly when calling others as well or just this particular contact? Please share. Thank you.

TominqueBo_VZW
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