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Help! My s3 is stuck on a "DOWNLOADING... Do Not Turn Off Target!!" page!

I've had the worst time charging my phone since the new kitkat update. Today while my phone was plugged in to "charge" instead of the battery level increasing...it went down!

I switched chargers and that didn't help, so I pulled the battery. Ten or fifteen minutes after putting the battery back in and turning on my phone, it acted like it was rebooting and then suddenly a green android guy popped up on my screen with the words: "DOWNLOADING... Do Not Turn Off Target!!" under it. In the upper left hand corner it says "factory mode". I didn't push any random combination of buttons...just the power button. I don't know what to do! Someone please help, I can't not have my phone. Smiley Sad

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thatgingergirl

*update*

My phone got past the android guy...but it won't charge still. :smileysad: It's stuck on the "charging" screen that shows up when the phone is off... but it won't boot up completely. It'll through the boot up process but once it gets to my main phone screen (where I can see my background and apps) it turns itself off again. :smileysad:

Verizon_Support

I regret to learn of the issues with your device, thatginergirl! It seems like you did a fair share of troubleshooting. I would love to look into this further. I just sent you a follow request. Follow me back and send me this information in a private message.

Thank you!

LenaA_VZW

Follow us on Twitter @VZWSupport

thatgingergirl

Okay, I think I followed you back. All help is appreciated! :smileyhappy:

Verizon_Support

Perfect! Please send me a private message with this information so that we can help!

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

tikibar1

How To: Direct Message and LenaA_VZW

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