Help! Text Messages and Call History Deleted after Update

aroth1188
Newbie

My Galaxy S4 updated automatically this morning and my text message history and phone call history are gone.  Is there a way to restore this?  Very frustrated.

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vzw_customer_support
Customer Service Rep

aroth1188,

I understand the importance of retrieving your text message history.  Did you have the Verizon Messaging application installed on the device?  This application may have your messages backed up for you to restore.  Please let us know if you still need further assistance.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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