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Horrible transition to S9 from Moto Droid

I upgraded to a new Samsung S9+ from a Moto Droid Turbo. I was interested in the "Half off with trade in" but of course there was no $400 credit for me, just an offer of $21 for my trade-in. Went for new phone anyway with no trade. The salesman said "everything would be restored to my new phone." What a load that was. Google sent most of the apps, none of the widgets, and failed to send the associated databases of several of my important inventory and financial programs. So I continue on searching my backups and old phone to try to get my life back together. I was paying over $80/mo for just 2Gigs (I know I should have checked --my "loyalty" program was a joke. I was happy to learn I could get 5Gigs/mo on the new phone. So I went ahead and fell for that. So where am I now? I have a shiny new phone but can not use it [away from home] BECAUSE I NOW HAVE TO WAIT 27 DAYS to get the data. Additionally I am receiving txt messages from Verizon informing me that my data plan is nearly used up and it refers me to vzwmobile.com/usg (which is not displayable on my S9 or is in some type of code.) Hopefully my [removed] Fios won't keep dropping out and I might use WiFi at home, but that is another story for another website. There are sooooo many great offers out there I can't figure out why I subject myself to the sadistic treatment from Verizon. Anyway, I honestly want to know, Is this typical customer service??

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Comments

Verizon_Support

AXOLOTYLS, I would like to apologize for the trouble that you've had while making the switch over to your new phone. It's never our intention to make things difficult for anyone, but I can understand where your concerns are coming from. We are always happy to help in any way that we can. I do want to set the right expectations here. Backups are good for restoring things like pictures, contacts, and apps. But as with moving to any device, apps can restart if the login information has changed for that app, or you use a different one. May I ask, why are you unable to use your phone? How did you back up your phone before you activated your new S9? Please share some additional details so that we can continue to assist further.

ErinW_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jrh4054

Were you not able to hard-wire transfer the information from the old phone to the S9? Or was that not possible because the old one wasn't a Samsung?

AXOLOTYLS

Old phone was an older Verizon Motorola Droid. Difficult to find all the

files on old phone and figure where to place them in new phone as file

structure different.

Verizon_Support

I understand where you are coming from, jrh4054. Although you're still in the Android family, the transition from brand to brand may not be as seamless. Did the financial database apps you had have a login where your files would be saved if you signed in from another device?

You mentioned not being able to utilize your data for at least 27 days; why is that?

We offer several ways to check your data usage so you don't have to wonder where you stand with your data plan. The easiest one that I like to use is dialing #DATA from the phone.

https://www.verizonwireless.com/support/tools-for-monitoring-usage/

TamaraH_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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