Hotspot

FATBOY-CK
Newbie

I have a Galaxy III with hotspot connection and after the last up date I have not be able to connect my compture,tablet,printer to the internet. Does anyone have this problem and know how to fix it?

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dimap52
Specialist - Level 1

Try a factory reset. That should resolve the code dependencies to make it work. If that fails, have verizon re-provision the hotspot feature, i.e. have them turn it off and turn it back on at their end.

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FATBOY-CK
Newbie

Have done tried both and still not working.

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vzw_customer_support
Customer Service Rep

@Fatboy C-K

Thank you for bringing your concern to the attention of the forum. I can understand how vital the hotspot is to your wireless connection. Did you recently update your device to Jelly Bean? Are you using a third party mobile hotspot service for your mobile hotspot connection. I look forward to your reply.

YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

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