When I receive an email with an attachment I cannot View or Save. I have to click 'Details' and 'Load More', then close and re-open the email before I am 'allowed' to view or save. Happens in Roadrunner and Hotmail.
Having your email show an attachment is important, mrp179. Are you using the manufacturers email set up or using an app for Hotmail? Does it happen on other email account such as your Google (gmail) account?
AllisonC_VZWFollow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It happens on my Hotmail as well as my Roadrunner accounts.
Thanks.
@mrp179Thanks for confirming. When did this problem begin? Are you using a downloaded email application to access your email on your device?AnthonyTa_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This has happened ever since I got the phone about 6 months ago. I use the stock email app that came with the phone. I tried another email app, but it had different issues.
I love most features of the S6 phone but will probably trade it in soon if I cannot get the attachments to work.
I have tried deleting and adding email accounts several times to no avail.
Thanks!
More info on this.
When I get multiple attachments I can do a ‘save all’ and it saves ok. However when there is 1 attachment only I usually cannot View or Save.
Hope that helps clarify the issue.
I appreciate the additional information provided mrp179, this will help us get to the bottom of your device concerns. When trying to open the attachment, are you getting any sort of error message? Does this happen only when you are connected to Wi-Fi?
Thank You,MichelleL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No message. Just looks like it is trying to open, but never does. Happens with Wifi and Internet as well.
Getting those attachments to open is key for you mrp179. Let's keep at this. Do you have any issues opening the attachments when you are using your email on the computer? Have you noticed it only happens with a certain type of attachment, like a PDF file or photo file?
NicoleB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No problem with computers. Happens on all phone attachments.
Sent from my Verizon Wireless 4G LTE smartphone
We have not given up mrp179. Let's keep digging, can you please attempt to put your phone in safe mode: http://vz.to/1R2wFzF. While you are in safe mode, can you please attempt to open an attachment (with your Wifi disabled). Did that do the trick?AmberK_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
