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My S5 is about four months old. It has worked great until today. Around 1 pm I noticed that my screen had a decidedly green tint to it. I have no idea why. Then around 4 pm I noticed that the screen doesn't work at all any more. I've removed and replaced the battery, per all the videos on YouTube, with no improvement. Whenever it starts up, the menu and return soft buttons to the left and right of the home button blink on and off many times before becoming solid. Any ideas? The phone is unusable...
ArlingtonBill,
Help has arrived! We're sorry to hear about the issues you are currently experiencing with your device, but would love to help provide a resolution.
Does your device have any physical/liquid damage? Have you tried rebooting your phone using this method...
1.) Ensure the device is powered off.
2.) Press and hold the Volume Up button (located on the left edge of the device) and the Home button (located at the bottom below the display).
3.) While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
Let me know if this takes you to the booth loader screen?
EfrainM_VZW
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