How do I fix the signal error when I first activate the phone?

[MIKEYK365]

I have great signal, but my galaxy S7 says it cannot find a signal when activating for the first time and the only options I get are for an emergency phone call or to shut the phone off.  Is there a way to fix this?

[bearone21]

how do you know you have a good signal??

turn the phone off, move to a different location & try again.

[MIKEYK365]

I can see the signal meter when I turned the phone on and it shows three bars, which is usually pretty good for my area.  I tried a different location but nothing.

[bearone21]

i wasn't aware you could see the signal strength when activating the phone.

[vzw_customer_support]

We appreciate any additional details you can provide. Are you upgrading from another phone? If so, did you power the old phone off?

EstebanP_VZW
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[MIKEYK365 · Accepted solution]

I called customer service and they activated my phone right away.  Thank you for your assistance.