How do I prevent Samsung updates from switching my ringtone?

I periodically get Samsung updates on my S4. When I allow them to update, my alarm ringtones are always changed to "Morning Flower alarm". How can I prevent this from happening? I have assigned specific ringtones for family members. I noticed yesterday that those were changed to the default ringtones. I assume that the Samsung updates are responsible for that too.

Stan

Accepted answers

tikibar1

You need to put your custom ringtones in that folder (the 'ringtones' folder of the phone's internal memory) rather than the SD card; otherwise, as you've experienced, whenever there's an update, the ringtones disappear.

All comments

Ann154

Are your custom ringtones saved in the "ringtone" folder on the phone's internal memory space?

GreybeardNE1

No, the only files in that folder are two .ogg files related to "hangouts".

tikibar1

GreybeardNE1

Just did that. We'll see if that fixes the problem. Thanks for the response.