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How do I receive emails when I am not on WiFi

I recently purchased a Galaxy Note 2. I am unable to receive emails when I am not connected to Wifi. I spent a couple hours on the phone with the tech from Verizon Help Desk and the gal I spoke with tried everything to help me and I still cannot get my emails on 2 different accounts unless I am connected to Wifi. Please help!!!

Comments

Ann154

Without additional information about how your email accounts are setup, I can only guess there are setting that is slightly off.

Babsben

One is my personal email set up in the email app and the other is my business email set up on the Microsoft Exchange ActiveSync. I have already tried removing and reentering which is not possible unless I am tethered to someone elses phone or I am on Wifi

winnersmw

Is your mobile data connection enabled at all? If wifi is disabled and mobile data is enabled, and you have an active mobile data connection, then I don't see why an app wouldn't be able to request data successfully. Try ensuring that data is enabled first.

tikibar1

Also check your e-mail settings; some phones have a setting to 'sync over wi-fi only'. If your phone has that feature in the e-mail settings, ensure it is not checked.

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