I recently purchased a Galaxy Note 2. I am unable to receive emails when I am not connected to Wifi. I spent a couple hours on the phone with the tech from Verizon Help Desk and the gal I spoke with tried everything to help me and I still cannot get my emails on 2 different accounts unless I am connected to Wifi. Please help!!!
Without additional information about how your email accounts are setup, I can only guess there are setting that is slightly off.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
One is my personal email set up in the email app and the other is my business email set up on the Microsoft Exchange ActiveSync. I have already tried removing and reentering which is not possible unless I am tethered to someone elses phone or I am on Wifi
Is your mobile data connection enabled at all? If wifi is disabled and mobile data is enabled, and you have an active mobile data connection, then I don't see why an app wouldn't be able to request data successfully. Try ensuring that data is enabled first.
Also check your e-mail settings; some phones have a setting to 'sync over wi-fi only'. If your phone has that feature in the e-mail settings, ensure it is not checked.
Start a new topic or ask questions in the open forum.
