How do I recover photos from device where the screen doesnt work without using cloud or a memory card?

Question

How to recover photos from device that screen doesnt work, and didn't use cloud or a memory card. (chip)

Verizon_Support · Accepted Answer

I'm sorry to hear you no longer have access to your pictures ItzKB11. I know they're important, we'll do everything we can to help. However, since you did not back them up to any source and the screen does not work, we only have a couple options. Try using the USB cable to tranfer to PC:

From the Device to a Computer

• Launch Windows Explorer.

Using the computer keyboard, press Windows E (  E) keys.

Alternatively, right-click Start then click Explore.

• Using Windows Explorer, navigate to:

• SCH-I545 > Phone

• Utilize the computer to copy video/picture files from the following folders into the desired folder(s) on the computer's hard drive:

• DCIM

• Download

• Movies

• Pictures

• Disconnect the USB cable from the computer.

If you're unable to retrieve them that way, use this http://vz.to/1zyIQwo.

AdaS_VZW

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