How do I stop an "unfortunately contacts has stopped on phone" error?

[cschlat]

today, I suddenly got this message after using the phone app - now I cannot make a phone call - it just comes up with this message - I can go into contacts and call using the phone - but only to my contacts - when I try using the keyboard it shuts down with the same message.  already tried what was suggested to go to applications, app manager, contacts, clear cache, clear data and take out the battery.  This is ridiculous - if I have to dial a number and they are not in my contacts I can't.  Help?

[Snn5]

What phone are you using?  Have you tried Contacts Sync Pix from he play store if using an Android?

[cschlat]

Samsung galaxy note 4 no I have not tried that . Wiil try. Just don't understand what could have happened .

Sent from my Verizon Wireless 4G LTE smartphone

[cschlat]

Just tried your suggestion no luck

Sent from my Verizon Wireless 4G LTE smartphone

[Snn5 · Accepted solution]

pherson just mentioned what I would have suggested next.

Wipe Cache Partition Samsung Galaxy Note 4 | Verizon Wireless

[cschlat]

Thanks will try this next

Sent from my Verizon Wireless 4G LTE smartphone

[cschlat]

This did not work either - any other suggestions?

Thanks

[vzw_customer_support]

Let's get to the bottom of your calling concerns cschlat. I appreciate the troubleshooting steps you have taken so far. Did you recently update the Google+ app on your phone? If so, can you try to first uninstall the recent update done on the Google+ app and test your device by trying to make a call and access your contacts. Please keep us updated.

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[cschlat]

This was resolved by completing the wipe others suggested - thanks - didn't

see how to mark resolved on the website.

[Snn5]

The "Correct Answer" button can be clicked under the reply which you feel is correct.

[cschlat]

Ok let me tell you what does work now that I wiped the cache- if my phone is

in the horizontal position I can get phone, dialer and contacts and dial out

- but when it is in the vertical position it gives me the message

unfortunately contacts has stopped - wow - how do I fix that now?

[cschlat]

Ok so I turned off the screen rotation, powered off and then powered back on

- then turned back on the screen rotation and now the phone and contacts

works - thanks for all your help

[Snn5]

Glad there was a workaround to kick it into gear.  i was going to suggest turning off screen rotation, and then back on to see if it was just a gyroscope issue.

[Snn5]

Contacts Sync Fix - Android Apps on Google Play 

Some phones that updated to 5.0 have an issue syncing ICE contacts with Google.

[pherson]

AActually it's a known issue. It was there in kit kat and lollipop but I have not seen it in a while. I would do a cache partition wipe.

[cschlat]

How do you do that?

Sent from my Verizon Wireless 4G LTE smartphone

[cschlat]

I also let Snn5 know - after wiping the cache partition - the only way I can

use the phone, is if the phone is a horizontal position. If I try using it

vertical I get unfortunately contacts has stopped - but if I open app in the

horizontal position it works just fine - weird? how do I fix that?

Thanks