How do I troubleshoot error messages 'unfortunately, Contacts (Messaging, Exchange, etc.) has stopped'?

discoc
Newbie

Hi - I keep having to hit 'ok' to get rid of these error messages on my Galaxy S4. I can't text or search my contacts. I don't want to do a factory reset either especially since I am uncomfortable with losing my WhatsApp history. Help?

Labels (2)
0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

@discoc

Help is here!  I can imagine how frustrating this has become for you.

When did this problem begin?  Are you experiencing the error when performing any particular task on your device or is it happening randomly?  Have you tried soft resetting your device http://vz.to/1v1lTQE?  Keep me posted so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply