How do I unlock my phone without a password?

soco
Newbie

Unlocking locked phone. Wants a password but one was never initiated; only finger print.  Need help unlocking my phone. Want to avoid doing a master reset if possible.

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tikibar1
Community Leader
Community Leader

If you can't get the fingerprint scanner to work and you didn't set up a backup password (or can't remember it) ... did you activate Android Device Manager on your phone and associate it with your Google account?  If so, you should be able to use it to unlock your phone.

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tikibar1
Community Leader
Community Leader

If you can't get the fingerprint scanner to work and you didn't set up a backup password (or can't remember it) ... did you activate Android Device Manager on your phone and associate it with your Google account?  If so, you should be able to use it to unlock your phone.

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Jeff1801
Newbie

It will sign on with the password they gave me ! I have tried several times think she might of wrote it down wrong, what can I do. to get connected to my network/

 

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Jeff1801
Newbie

It is a stand alone Jetpack!

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vzw_customer_support
Customer Service Rep

Jeff1801, we want to make sure you are able to connect to your Jetpack. Let's review. Can you please clarify if you do not have the correct password to connect? What is the Make/Model of your Jetpack? 

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