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Recently, my phone did a big update, and it seemed to delete everything off of my phone. I have the Galaxy S5. I have restored everything, and I tried to restore my texts. It says I have 730. I click restore, and it says it will take about an hour (which it does) and then says they are all restored, yet they do not show up on my phone OR on the Verizon website. I use Message+, always connected to WiFi, and have nothing else going on in the background. How can I get them back?
I want you to have those messages back on your phone as well, caitlinharris34. It is very strange that your phone indicates that messages are restored and you are unable to see them on it. Please ensure that you are following the steps outlined in this link and let us know if your messages get restored to the phone: http://spr.ly/6581BgBdl
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have followed those exact steps. That is when it tells me I have 730, and then they do not show up anywhere. It even says that the restore was successful.
We want to ensure everything is restored correctly. Are you able to view the messages online?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
No. I am not able to see them online either. They do not restore anywhere.
caitlinharris34,
This is disheartening to hear that you haven’t been able to restore your texts back to your phone. This is definitely not what we want anyone to experience. I noticed you said that you are always on wifi. What happens when you try to restore the texts when on our data network? Can you please try that? After you do the restore, have you been able to turn the phone completely off and then back on?
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
@caitlinharris34, I regret you are having this trouble with Cloud restore. Let's get to the bottom of this. Are you able to view any of the messages? If so what type (pictures/videos regular texts?) what application are you using on your device for text messages?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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