How do you get the voicemail icon to go away when there is no voicemails?

UKGal
Newbie

After getting a voicemail and listening to it and deleting. The icon and notification still tells me I have a voicemail. How do I get rid of it?

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MiiHere
Champion - Level 3

If you don't have any voice mails you want to save, go into settings>application manager>All (scroll left to all)>voice mail and delete the cache, delete the data and restart your device. You'll have to log back into your voice mail afterwards. You could also try JUST deleting the cache and restarting to see if that works.

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UKGal
Newbie

Ended up calling Tech and they did everything but nothing would work. Had to finally do a factory reset to solve the problem.

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vzw_customer_support
Customer Service Rep

UKGal, sorry for the false alarm. You can reset the voice mail indicator by accessing your voice mail inbox by calling *86 and entering your password. Once you're in, press the (*)  star key to end that session. This will reset your voice mail message indicator.


For more information regarding your voice mail feature, click the link below:


http://www.verizonwireless.com/support/voice-mail-faqs/




LasinaH_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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UKGal
Newbie

Problem is resolved.

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