How much will the deductible to replace a cracked screen be?

[hworkman]

I recently cracked my S6 Edge screen while the phone was in my purse! I went into the store to see about getting the replacement one and was told it would be $149 deductible before I could get a new one and they would ship it to me. I am somewhat new to Verizon, I switched from AT&T. Has it always been this expensive? I have never cracked a phone out of all my years of having one, so I'm new to the whole process.

[rcschnoor · Accepted solution]

Yes, that is the deductible Assurion charges for an insurance claim. Assurion is also the insurance carrier for AT&T where it is likely the insurance deductible is the same.

Keep in mind, you WILL NOT get a "new" device, but a "refurbished" one as a replacement.

[hworkman]

Thanks! I was not sure since I am new to this.

Thanks for the heads up, I did remember someone telling me it would be refurbished!