Thinking of getting an S9 plus. Based on anyone's experience with their S8, how reliable and regular is Verizon in sending out Android's monthly security updates?
CLARPA21, the question is not how reliable VZW is about sending update, it's what do the updates do TO, not FOR, the phones. Just ask S8 and S8+ users what Oreo did to their phones.
I just got the security patch for March 1st on saturday april 7th if that helps.
And mine is still on the 1 February 2018 revision so your mileage may vary...
I asked EXACTLY the question I meant to ask. NOT the question you think I wanted answered. I know the difference.
If you got one of the Pixel phones, the monthly security updates would be quite reliable. The Samsung phones appear to be more likely a month behind.
The only point I was making with my question is these OS updates often cause significant problems.
I understand your point. However I was not asking about OS updates. I was asking about the monthly security updates. There is a difference.
That is sometimes the case when moving between major Android releases, e.g., from Nougat to Oreo (Android 7.x to 8.x). Usually the "monthly" security updates are not so intrusive. The Galaxy S9+ that the OP asked about already used Oreo at its initial release.
Was this on the Galaxy S9+ or another device? I still do not see the 1 March security update for my S9+, even when manually checking...
This is on the S7 Edge. Sorry I meant to put that in my response.
Not good at all. Here we are on the April security patch and I'm still on the Feb 1 patch. After just switching from iPhone and the in store rep telling me not to worry I'd get the updates every month I'm a little more than upset to find out it was a lie. We are evaluating other carriers as we speak.
I certainly understand the importance of receiving the latest security updates for your phone, CLAPAR21. Please know that we do our best to release the latest security updates to our customers as soon as possible. The latest version available is R16NW.G965USQU1ARBG and that was released on March 10, 2018.You can always visit the website below to stay on top of the latest software updates:https://www.verizonwireless.com/support/samsung-galaxy-s9-plus-update/I hope this helps.
GregL_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Unfortunately, it is now a month later, and there has been more than enough time in order to incorporate the 1 March 2018 security patches.
This is not a CORRECT answer to my question Verizon. Looking at the page you referred me to only supports the fact that Verizon is unreliable in furnishing updates to Samsung phones on your network. The page shows that the latest security update furnished is Feb 1st. March 1st and April 1st are not being made available by Verizon. This was the point my original question was all about.
Please take a look at Samsung's Android Security Update page (https://security.samsungmobile.com/workScope.smsb). It shows February 2018, March 2018, and April 2018 updates available for current models including the Galaxy S9 and S9+:
Introduction to Samsung Android Security Updates
At Samsung, we take security and privacy issues very seriously and we are doing our best to respond as quickly as possible.
Securing your device and maintaining the trust you place in us is our top priority.
Samsung releases monthly and quarterly security updates on selected Samsung devices listed below.
Monthly and quarterly security updates will include patches for Android OS related security issues released by Google, as well as, patches for Samsung-specific security issues.
We would never want you to feel this way, CLAPAR21. Our goal is to make sure all software updates are made available to you. As soon as Samsung sends us the updates, we release them. There is no specific time or date as to when we receive them. We know how crucial getting the security updates are you to you. Does this clarify things for you?
DiaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
TheS1R,
It sounds like you are also on top of the updates. The last software update was release on 3/1/2018. Which version do you currently have? It should be R16NW.G965USQU1ARBG
I was able to check our S9+ update and the last Android security patch update was 2/1/2018.
http://spr.ly/6581DZpYL
I find this link to be very helpful. Does this help to clarify your concern?
TamaraH_VZW
You are missing the point completely. Users cannot install patches from Google or Samsung that are not made available by VZW. Samsung has released two updates since the "latest" that you quote -- unfortunately, this "latest" only includes security updates as of 1 February 2018 (the 1 March 2018 and 1 April 2018 updates are not included!).
See, here's the thing. I know what a "bug" is. I know what a "security update" is. etc. etc. You continue to say that Verizon releases regularly. HOWEVER, a number of messages in this thread give information as to the actual security updates released by Samsung. There have been at least 3 this year. The latest was April 1st. Verizon's latest update to it's customers was on March 10th, BUT it was the February 1st update. So Verizon is now at least 2 security updates behind. I would suggest that someone that has actual knowledge of the technical side of this issue furnish further answers that match reality, instead of answers that are nothing more than "public relations" answers.
Wow, just wow. This comment is a complete insult to your customers intelligence. You don't release them right away. If you did it wouldn't be April and I wouldn't still be on the Feb1 patch. I contacted Samsung who ensured me carriers are sent updated immediately upon release. Its then up to the carriers to push (and probably ensure they bloatware is added)
Biggest mistake ever letting an in store rep lie to me about Verizon and Android. That's my mistake but I'm in the process of fixing that by switching to TMobile.
Have you considered your choice of phone could be a mistake? I have the April security updates on my phone and I have it because I chose to purchase a Pixel phone instead of a Samsung or LG phone model.
Off topic. If I had wanted a recommendation for a particular phone for a particular reason, that's what I would have asked. I didn't. I know what I wanted to ask and that's what I asked.
You already had your answer. Samsung doesn't provide regular security updates on a reliable basis. You then stated you made a mistake and I provided another way to correct that mistake without you switching carriers. You will have the same issue with Samsung phones at another carrier.
I never said anywhere that I made a mistake.(Show me where I said that?)
I never asked for any suggestion for an alternate phone or carrier. (Show me where I asked either?)
Samsung DOES provide regular monthly security updates to Verizon. (Per Samsung support both on the phone and online.)
Verizon does NOT furnish those updates on a timely basis to its customers. (Compare Samsung's patch release dates to Verizon's)
CLAPAR21 wrote:I never said anywhere that I made a mistake.(Show me where I said that?)I never asked for any suggestion for an alternate phone or carrier. (Show me where I asked either?)Samsung DOES provide regular monthly security updates to Verizon. (Per Samsung support both on the phone and online.)Verizon does NOT furnish those updates on a timely basis to its customers. (Compare Samsung's patch release dates to Verizon's)
CLAPAR21 wrote:
Are you comparing the patch releases to the specific carrier models or the European model? Verizon Wireless can only release updates that have been provided by the manufacturer. Verizon Wireless can't release something they don't have. If Samsung doesn't provide the April upgrade to Verizon Wireless, then you won't see it on the phones.
You stated your mistake here and discussion about an alternate carrier. Re: How reliable is Verizon in sending out security updates.
"Biggest mistake ever letting an in store rep lie to me about Verizon and Android. That's my mistake but I'm in the process of fixing that by switching to TMobile."
The "Mistake" message you are referencing was written by SAKLR1 NOT by me. Again, you need to learn to read a message thread and make sure you are responding to the person that wrote the message. You keep responding to me, and I DID NOT WRITE THAT "Mistake" MESSAGE.
Unreal the amount of stupid in this thread. Even Verizon support won't properly read the thread and respond to the right person.
Yep. :-)
So by doing what you ask, I would be perpetuating your unwillingness or inability to follow threads and questions in a message forum that you have chosen to participate in. NO THANK YOU.
In 5 days and 39 responses, I received, I believe, 3 answers to my initial question. I guess I'll just have to base any decision I choose to make, if any, based upon those 3 folks as well as research I've done elsewhere.
It's been a real blast !!!!!!!!!! ANN154 please have fun carrying on in my absence.
