I am trying to get my phone to connect to my laptop but I am having issues. The drivers say that the device is working properly but I am still unable to transfer files.

[tizzymae]

I have gone in and ensured the MTP is selected on my phone but it still doesn't show up on my computer for me to transfer the files.

[Snn5]

Are they generic drivers or Samsung drivers?

[tizzymae]

I believe it's Samsung drivers. I'm just hooking my phone up to the

laptop. Everything installs on its own. Then I'll get the message that

says the process hosting the driver for this device has terminated. I've

Uninstalled and restarted my computer and my phone and its still saying the

same thing.

[Snn5]

Wonder if it is another lollipop upgrade related failure.

[tizzymae]

I'm thinking that's what it is. I'm sick of going to Verizon about it. My

phone hasn't been the same since the update. They don't seem to be doing

much about it either.

[mama23dogs]

Are you trying to backup so you can factory reset?

If yes, what are you backing up?

......and to a Windows laptop?

[tizzymae]

No I'm just trying to transfer music files to my phone.

[Snn5]

Can you transfer the files to the Micro SD via a card reader?

[tizzymae]

Yea that's my backup plan. I just didn't want to have to do that because

it's a bit more tedious.

[mama23dogs]

There is probably an app for doing that wirelessly.

WHere is the music stored now?  What music program?

[Snn5]

You could bluetooth the files, but that would take forever.  I suggest a fast wireless approach like SuperBeam in the Play Store.  I use it and its a Direct WiFi-like procedure that is super fast.  It has a desktop side app and an Android app.  You scan a QR code or enter a code and it sends to and from each device.