I can get on the internet but can not access the google play store, can someone help me?

[rottiesrme51]

I can get on the internet but can not access the google play store, can someone help me?

[tikibar1]

Are you using the Play Store app?  Are you receiving an error message?

[rottiesrme51]

I use the google play store icon to go there, the only happens is it keeps looking with but not loading.

[tikibar1]

You might try clearing the app's cache (settings > more > application manager, scroll over to the All tab > scroll down to Google Play Store, then press it > press the Clear Cache button)

[rottiesrme51]

ok I did all that and still won't load. this phone is used but new to me, if that means anything.

[tikibar1 · Accepted solution]

Using that same path, also try clearing the app's data

[rottiesrme51]

thank you it works now

[tikibar1]

Good deal; Happy New Year.