My galaxy s9 is not taking screenshots
Which method isn't allowing you to take a screenshot?
The volume down and power button
Are you pressing the buttons at the same time for approximately 2 seconds?
I'm sorry to learn that your device is not taking screenshots, LJ2316. I understand that you are following the steps listed at this link (http://spr.ly/6602Ebqmm).
We are committed to assisting you as much as possible. Let's get some additional information.
When was the last time that you were able to take a screenshot with your phone?
Has the phone ever been dropped?
Is there any visible physical or water damage?
AntonioC_VZW
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