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I cannot use the Fingerprint reader to unlock my screen!

I just updated my S5 software from SM-G900V NCG to NE9 and now my screen will unlock only with PIN or Password. Before the update I could use my fingerprint. When I try to select Fingerprint that option is grayed out and informs me "Turned off by administrator, encryption policy or credential storage." How do I get the Fingerprint option back?

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GalaxyClass

This was also a problem I had post update but I got it back. First do a complete recheck of your fingerprint settings? If you’re still grayed out next power down phone & remove the battery, SD card and SIM (handle SIM with care (don’t touch gold foil) for about two minutes. Re-install SIM, card & battery then power on phone. This should clear up files and return the print reader setting. If however it’s not working do the next step:

Go to settings then backup and reset, tap Reset settings and then tap reset settings at the bottom of the screen. You will not have a loss of your accounts or any apps but you will affect some of your personal preferences settings. You can reset then as before after the restart. It will remove the bad files in your system and this restored my print reader. Give the above a try...first.

BobMador

Thank you for the suggestions, but none of them helped :smileysad:

I still have only PIN and Password options for my security.

Any other suggestions?

What's strange (to me) is that when I try to "Change alternative password" it asks for my fingerprint, but it won't let me select the Fingerprint option for unlocking my screen :smileysad:

GalaxyClass

To BobMador, Sorry to here it did not work for you. As I said I lost print reading for a while but after doing the phone reset it worked fine. You could try a full factory restore but I'm sure there is a better way. If I come across anything I'll get back to you.

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