I get a text, but my screen goes black and won't go back on for awhile

lucass1428
Enthusiast - Level 2

today is a long one. My daughter texted me approx. 7 min ago, and I still cannot get my phone to "turn on" so I can see the text. I push the lower button, and the sides light up. This has happened plenty of times before, but never this long.  Also, today, after a full charge, approx. 2 hours later my phone just drained the battery. Wonder if this is all related because its been about 15 min since her first text and I cannot get on my phone!

Labels (2)
0 Likes
Reply
1 Reply
vzw_customer_support
Community Manager
Community Manager

Sorry to hear of the issues you are encountering with your Galaxy S5, lucass1428. When this happens, have you tried turning off your phone, and removing the battery for about 20 seconds? Does this issue continue even after this step?

NicandroN_VZW

Follow us on twitter @VZWSupport

0 Likes
Reply