Galaxy S4. I have done a complete reset back to factory level and it still won't up load auto back up. Auto backup starts and stops in about one minute. Tried both wi-fi and mobile data and tried difference t wi-fi locations.. Any help?
Help is my middle name George9999. Let's get this taken care of for you once and for all. May I ask what backup service are you using? The most popular two are Backup Assistant, our service, and the one that's integrated with your Gmail account. If you are using a 3rd party service then please advise of the app/service. Also, can I assume that you are able to access the internet without any issues on the device? As you share the details then we can customize a solution for you. I'm looking forward to your reply.
Thank you…
ArnettH_VZW Follow us on Twitter @VZWSupport
Yes to all. I am using vow backup assistant. It starts but quits in a
minute or two. I have no problem accessing the Internet.
On Nov 19, 2013 1:18 PM, "Verizon Wireless Customer Support" <
I trully appreciate you taking the time to provide this information, George9999. Do you receive any error messages at the time of backup? Have you attempted to run the device in Safe Mode? http://vz.to/1dyR8dXYosefT_VZWFollow us on Twitter @VZWSupport
No error message. But when I go to safe mode the cloud dosen't show in my
apps. It shows if I go to manage apps but not in my active app list.
Remember I have now done a hard reboot and I also have brought this ohine
back to factory statr twice.
On Thu, Nov 21, 2013 at 3:13 PM, Verizon Wireless Customer Support <
