I just started getting duplicate messages from everyone. I have cleared the cache, unchecked the notification box, did a reboot but to no avail. Can I get some help in resolving this annoying matter? Thanks in advance.
Solved! Go to Correct Answer
MyMadison, I'm sure these duplicate text messages are becoming a bother. Assistance is here. Definitely appreciate all the information you have provided as well as the steps that our community has provided. You are all headed in the right direction. This sounds like it is in the realm of some form of a software issue but to truly be sure of that, we must test it out. Put the device in Safe Mode to temporarily deactivate all 3rd party applications. Then test the issue by sending the text messages to see if the duplicates are there. Here are the steps for Safe Mode. http://vz.to/1JaCPHf. If duplicates stop during safe mode, you know it is a 3rd party application causing this issue. It would be best to proceed with master reset unless you can pin point which app is causing the issue.
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
What kind of messages? Text messages, Email, another application?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Text messages
Is it a double notification or an actual double delivery in the text message application? Are you using the text message application that is set as the default application?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
An actual double delivery in the text message app. Yes, I am using the text message app. that is set as the default app.
MyMadison, I'm sure these duplicate text messages are becoming a bother. Assistance is here. Definitely appreciate all the information you have provided as well as the steps that our community has provided. You are all headed in the right direction. This sounds like it is in the realm of some form of a software issue but to truly be sure of that, we must test it out. Put the device in Safe Mode to temporarily deactivate all 3rd party applications. Then test the issue by sending the text messages to see if the duplicates are there. Here are the steps for Safe Mode. http://vz.to/1JaCPHf. If duplicates stop during safe mode, you know it is a 3rd party application causing this issue. It would be best to proceed with master reset unless you can pin point which app is causing the issue.
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello Natasha, the safe mode worked!! No more duplicate text messages, THANK YOU!!!
Hello Natasha, the safe mode method worked!! No more duplicate text
messages, Thank You so much!!
On Fri, Aug 21, 2015 at 1:55 PM, Verizon Wireless Customer Support <
Did you ever figure out a permanent fix? My Note 4 began doing this today after I updated many apps. I tried uninstalling messenger and it is my only messenger so I am curious if you found a fix for it besides putting in safe mode
I hate to tell you this but my Note 4 started doing the duplicate messages again. However what I did find out is that if I don't use Verizon's message app and use a different one the duplicate messages stop. So in my opinion this is a Verizon issue. Hope this helps.
MyMadison, we always want you to reach out to us in the event that your device is not working properly. Glad to provide assistance again. The safe mode option was provided to diagnose the problem as all it does is temporarily disable 3rd party applications. I believe this issue is stemming from an issue with the software which leads us to two options for you. Try clearing the cache for the messaging application. http://vz.to/1XxSZV1 and if this does not work, try doing a complete master reset. Before doing the reset, please ensure you have backed up your phone's content. Click here for steps. http://vz.to/1Lbn9nI Keep us posted on the progress as we are here for support.
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I've been having this same problem lately, and found the offending app: Verizon's Message+.
I switched from Message+ to regular Message, and the duplicates stopped.
Hi Nora, how do I delete the message + app and just use the message app
from Verizon?
You can't delete a pre-installed application, but you can disable it or turn it off. Go to Settings > Apps > All apps tab. Scroll down to Messages+ and select it. Uninstall any updates, then turn off notifications and finally disable or turn off the app.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I actually did not delete it, and just chose that my default messages applications would be Message instead of Message+. So it is still there, just not being used.
Got it, thanks
Start a new topic or ask questions in the open forum.
