I need your help

Mommom216
Newbie

When retriving voice mails, my screen blinks and I cannot enter password. Can you help me, please. I know it is simple, but the phone has beat me so far

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Donnakelley
Newbie

I have the same problem.  They told me to reboot my phone at the store.  Of course, when I tried to show them, it worked just fine. 

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GLW163
Contributor - Level 1

Do you have smart stay enabled, Setting/display/make sure smart stay is checked,

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vzw_customer_support
Customer Service Rep

Mommom216,

How bizarre. But hey, it's nothing we can't tackle head on. For starters, please go to settings > application manager > all > voicemail > clear data. From there, please turn off your phone for at least 60 seconds before powering back on. Please test from there and share results so we can plot a new course of action if necessary.


Evan_VZW
Please follow us on twitter @VZWSupport

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