I realized the volume of the speaker is so low that I am missing phone calls. I also use the speaker while on phone calls for hands free calls. Is there anything I can do to helps boost the volume?
MzMillie,Sorry to hear about the trouble with the speaker volume. Does adjusting the volume change the volume levels or is it a static volume no matter where you place the volume setting? http://vz.to/1sb6rSl Do you have any case on the phone? If, so does that problem persist with it removed? Try resetting all settings and retest: http://vz.to/1sb6Fsy . Back to normal? BrianP_VZWFollow Us on Twitter @VZWSupport
My regular volumes are up all the way. Also, I took the cover off & it
didn't make a difference.
My cover isn't a phone enclosed cover but a regular cover.
On Dec 9, 2014 9:15 PM, "Verizon Wireless Customer Support" <
MzMillie,Thank you for testing! When you play music on the device do you notice if the volume is also low? Do you issues with volume when calls are not on speaker phone? Any issues with volume when using a headset?LindseyT_VZWFollow us on Twitter @VZWSupport
The music on speaker and through the earphones works fine. It is only
happening when I try to use the phone as a speakerphone.
On Wed, Dec 10, 2014 at 9:26 AM, Verizon Wireless Customer Support <
MzMillie, we appreciate these details. Is there any physical or liquid damage on your device? Did this issue recently just start or has the volume always been low since you purchased the phone? LasinaH_VZWFollow us on Twitter @VZWSupport
I just received my phone as an up grade on my Verizon Edge plan no a week
ago. There is no damage & the first time I used the speaker was yesterday.
When I plugged in my earphones I actually dropped a call & when I called
back the same number is when I noticed there was a problem with the speaker.
On Dec 10, 2014 11:28 AM, "Verizon Wireless Customer Support" <
Thanks so much for the insight, MzMillie. Does this occur on multiple calls in different locaitons? YosefT_VZWFollow us on Twitter @VZWSupport
This morning I attempted several calls to different numbers from different
rooms in my home with the same results.
I only noticed this yesterday, but I'm sure going outside is not going to
make a difference.
I even unchecked the noise reduction in settings to see if that would make
a change, but nothing changed.
On Dec 10, 2014 12:21 PM, "Verizon Wireless Customer Support" <
Got it, thanks MzMillie. Have you tried turning up the volume while on a call? AdaS_VZWFollow us on Twitter at @VZWSupport
Yes. The volume is up all the way already & will not go up any further
while on a call.
Is there something you can do for me other than keep asking me the obvious
questions? I have had 3 Galaxy phones and never had this type of problem.
My daughter got the exact same phone the day before I did and is not having
this problem.
On Dec 10, 2014 3:45 PM, "Verizon Wireless Customer Support" <
I do apologize MzMillie, we just want to get things squared away. The next step that we can try is a master reset. If that does not fix it then we can explore other options, like replacement phones. Here is how you perform a master reset on that phone: http://vz.to/1qxaJm0. Please let us know if this resolves the volume issues. Thanks!ErinW_VZWFollow us on Twitter @VZWSupport
What will happen during a master reset before I do that? Is there a chance
that I will loose any of my information, contacts or pictures? What are the
risks of doing a master reset.
On Dec 10, 2014 6:00 PM, "Verizon Wireless Customer Support" <
A master reset (or factory data reset, FDR) totally wipes out your personal info. In other words, the phone is set back to the way it was 'out of the box'. Therefore, you'd want to back everything up before doing a FDR. And the FDR may or may not correct your issue. A system cache clear also may not help, but is worth trying since it won't delete your files. Here's how to do it:
Power down phone
Press/hold volume up and home keys, then press/hold power key
When phone vibrates, release power key
When system recovery menu displays, release volume up/home keys
Use volume keys to navigate to wipe cache partition and press power key to select
Once finished, press power key to reboot system
I cleared the cache & that didn't work. However, since I am not really
computer savvy and not really completely certain how to back my phone up,
nor am I completely confident in myself, I would rather not have to do
that.
Since I have been corresponding with you today, I found I am not the only
person with this is a problem with the S5 and wonder if you can just order
me the new phone. As I mentioned earlier in our conversation today, I
haven't had the phone for a week (or maybe a week).
On Wed, Dec 10, 2014 at 6:20 PM, tikibar1 <forums@verizonwireless.com>
