I recently got my Galaxy S5 and realized the speaker volume is really low

[MzMillie]

I realized the volume of the speaker is so low that I am missing phone calls. I also use the speaker while on phone calls for hands free calls. Is there anything I can do to helps boost the volume?

[vzw_customer_support]

MzMillie,

Sorry to hear about the trouble with the speaker volume. Does adjusting the volume change the volume levels or is it a static volume no matter where you place the volume setting? http://vz.to/1sb6rSl Do you have any case on the phone? If, so does that problem persist with it removed? Try resetting all settings and retest: http://vz.to/1sb6Fsy . Back to normal?

BrianP_VZW
Follow Us on Twitter @VZWSupport

[MzMillie]

My regular volumes are up all the way. Also, I took the cover off & it

didn't make a difference.

My cover isn't a phone enclosed cover but a regular cover.

On Dec 9, 2014 9:15 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

MzMillie,

Thank you for testing! When you play music on the device do you notice if the volume is also low? Do you issues with volume when calls are not on speaker phone? Any issues with volume when using a headset?

LindseyT_VZW

Follow us on Twitter @VZWSupport

[MzMillie]

The music on speaker and through the earphones works fine. It is only

happening when I try to use the phone as a speakerphone.

On Wed, Dec 10, 2014 at 9:26 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

MzMillie, we appreciate these details. Is there any physical or liquid damage on your device? Did this issue recently just start or has the volume always been low since you purchased the phone?

LasinaH_VZW
Follow us on Twitter @VZWSupport

[MzMillie]

I just received my phone as an up grade on my Verizon Edge plan no a week

ago. There is no damage & the first time I used the speaker was yesterday.

When I plugged in my earphones I actually dropped a call & when I called

back the same number is when I noticed there was a problem with the speaker.

On Dec 10, 2014 11:28 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks so much for the insight, MzMillie. Does this occur on multiple calls in different locaitons?

YosefT_VZW
Follow us on Twitter @VZWSupport

[MzMillie]

This morning I attempted several calls to different numbers from different

rooms in my home with the same results.

I only noticed this yesterday, but I'm sure going outside is not going to

make a difference.

I even unchecked the noise reduction in settings to see if that would make

a change, but nothing changed.

On Dec 10, 2014 12:21 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Got it, thanks MzMillie. Have you tried turning up the volume while on a call?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[MzMillie]

Yes. The volume is up all the way already & will not go up any further

while on a call.

Is there something you can do for me other than keep asking me the obvious

questions? I have had 3 Galaxy phones and never had this type of problem.

My daughter got the exact same phone the day before I did and is not having

this problem.

On Dec 10, 2014 3:45 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

I do apologize MzMillie, we just want to get things squared away. The next step that we can try is a master reset. If that does not fix it then we can explore other options, like replacement phones. Here is how you perform a master reset on that phone: http://vz.to/1qxaJm0. Please let us know if this resolves the volume issues. Thanks!


ErinW_VZW
Follow us on Twitter @VZWSupport

[MzMillie]

What will happen during a master reset before I do that? Is there a chance

that I will loose any of my information, contacts or pictures? What are the

risks of doing a master reset.

On Dec 10, 2014 6:00 PM, "Verizon Wireless Customer Support" <

[tikibar1]

A master reset (or factory data reset, FDR) totally wipes out your personal info.  In other words, the phone is set back to the way it was 'out of the box'.  Therefore, you'd want to back everything up before doing a FDR.  And the FDR may or may not correct your issue.  A system cache clear also may not help, but is worth trying since it won't delete your files.  Here's how to do it:

Power down phone

Press/hold volume up and home keys, then press/hold power key

When phone vibrates, release power key

When system recovery menu displays, release volume up/home keys

Use volume keys to navigate to wipe cache partition and press power key to select

Once finished, press power key to reboot system

[MzMillie]

I cleared the cache & that didn't work. However, since I am not really

computer savvy and not really completely certain how to back my phone up,

nor am I completely confident in myself, I would rather not have to do

that.

Since I have been corresponding with you today, I found I am not the only

person with this is a problem with the S5 and wonder if you can just order

me the new phone. As I mentioned earlier in our conversation today, I

haven't had the phone for a week (or maybe a week).

On Wed, Dec 10, 2014 at 6:20 PM, tikibar1 <forums@verizonwireless.com>

[tikibar1]

I'm just a customer like you.  If the phone is still having issues, it appears to be a hardware issue, and you're still within your 14-day return window, you may want to return the phone for an exchange.

[MzMillie]

Sry I was dealing with Verizon all day with Emails.

[tikibar1]

The 'e-mails' you're referring to are probably the posts here on the forum. 

[MzMillie]

VZW have been answering me

[tikibar1]

Whenever you respond by e-mail, it's posted here on the Verizon Wireless forum.  I wasn't sure if you knew that, so just wanted to mention it.

[MzMillie]

Oh OK ty