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I recently updated my s5 and now my phone restarts on its own

ALIHAD66
Newbie
‎08-22-2016 09:25 AM

I recently updated my s5 and now my phone restarts on its own

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kathy65793
Master - Level 1
‎08-22-2016 05:11 PM

They claim If you power off then wait about a minute then hold the volume up button/ the home button /and the power button at the same time and when it vibes the first time let the power button go.Should take you to a screen that 1 of the options is to clear cache partition use the volume down button to high lite it then press the power button it will take you to another screen that says yes or no again use the volume down button to say yes and hit the power button once again. Then you can just reboot as normal.Hope this helps but sometimes you may not be able to get to that screen.

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ALIHAD66
Newbie
In response to kathy65793
‎08-24-2016 05:24 PM

Thank you I will try that!

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vzw_customer_support
Community Manager
Community Manager
‎08-24-2016 09:33 AM

ALIHAD66-

Updates are supposed to make your phone better, not worse. I'm sorry to hear that this update has caused your phone to restart on its own, but I'm here to help. When did you complete the software update? Do you notice any pattern with when the phone is restarting (in a paritcular app, function, etc)?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ALIHAD66
Newbie
In response to vzw_customer_support
‎08-24-2016 05:27 PM

I did the update at 8am on 8/22! It was restarting on its own when I was using the I heart app. It is also running down really fast now and will just exit out of a app on its own. It also drops calls when I'm attempting to make them just like it's exiting out if apps. I had no issues before the update 😞

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kathy65793
Master - Level 1
In response to ALIHAD66
‎08-25-2016 07:52 AM

I know exactly what you mean my phone is so messed up there is times where it runs fine for days then out of the blue I'll pick it up and its trying to start up.It literally takes hours for it to start up. I was able to do the clear cache partition but I am not always able to get to that screen. I have talked to Verizon and Samsung about this any neither of them will take responsibility for this. I hope you have better luck with your's then I did. There is a web site Sammobile.com that has helped me understand this problem and things you can do, was a lot better than Verizon or Samsung in help.There is a lot of people who are having this very same problem maybe if enough of us get together we can Really do something about it.

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vzw_customer_support
Community Manager
Community Manager
In response to ALIHAD66
‎08-26-2016 05:36 PM

ALIHAD66-

Yikes, that's not the news that we were hoping to hear. I'd like to look into this further for you. I will be sending you a message to your community mailbox so we can provide more personalized support. I look forward to hearing from you there.

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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