Incoming Calls Get Automatically Answered, in Error

dutch184
Newbie

I have the Samsung S6, with a sport type headphone plugged in while listening to music . All incoming calls are automatically answered, interrupting my music.  How can I prevent this from happening?

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vzw_customer_support
Community Manager
Community Manager

dutch184 We are dedicated to get your phone working right. Your phone might have the setting on for auto-answer. To turn this off go to Settings/Applications/Phone/Answering and ending calls/Automatic aswering. If this is on, please turn it off and test.

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Community Manager
Community Manager

You should never have issues with your earpiece. Did this start happening? What were you doing on your phone prior?

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Community Manager
Community Manager

dutch184 We are dedicated to get your phone working right. Your phone might have the setting on for auto-answer. To turn this off go to Settings/Applications/Phone/Answering and ending calls/Automatic aswering. If this is on, please turn it off and test.

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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