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Installing Galaxy S5 to existing line.

I want to swap out our jetpack for my sister's Galaxy S5 (unlocked). I have the IMEI and Verizon SIM Card numbers. The Verizon SIM card is not currently installed. Network mode is LTE/WCDMA/GSM. I can't get the web site to accept the IMEI #. Do I need to have the phone here with the Verizon SIM Card installed, or is there another problem? The error msg I get calls it their error.

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Verizon_Support

We want to help you get the devices switched, STELLARBUS. Let's figure this out together.You are going to need a sim card in order to try and activate the device. Do you have one that we can use?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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