Have always had insurance on all phones on my plan. In July I bought a phone from another provider, told them I didn't want additional insurance I would keep my Verizon. Then my phone was stolen, tried to do a claim and was told no insurance on phone, you cancelled it. I never did, Verizon is blaming the other provider for stopping it, and other provider states they cannot go into the area of insurance for Verizon. Called Verizon, was told that was true, they backed dated insurance stating they didn't understand how or why is was cancelled. Told me to then apply for a claim. Assurace stated claim denied, no coverage. Can anyone give me advice on this? I just want a phone, and don't want to pay full price again. Thanks!
