I'm very sorry your having these issues. I would be frustrated too. Does it only happen indoors? What zip code are you in? Do you have any problems with calls?JoeL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I haven't noticed that it only happens indoors, it seems to happen regardless of location: inside or outside. It's happened in the car, inside my home, at work, etc... My zip code is 50309 and surrounding areas.
Thanks for getting back to us. I'm not showing problems in the area. Does your device drop alot of calls? Please power the device off remove and reinsert the sim card. then retest using the stock application.JoeL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi there. Did you ever figure out what's going on? I've been having this issue too for the last couple months. I usually use MySMS for texting. Tough to know exactly how much it's happening, which makes it even more frustrating. The texts people send that I don't get right away never come through. I've tried troubleshooting w/ a chat rep a couple times and they "reset" things on their end, but it's still happening.
Pandora427 and DJCosmo -
I had the same problem you have - I couldn't receive MMS messages (pic or group messages). I didn't have trouble sending them, but I always wondered why I wasn't receiving responses.
I trouble-shooted with Verizon for nearly 2 months - sim replacement, device replacement, network reset, profile rebuild on Verizon and I even had Apple software engineers involved... nobody could fix the problem....
One day, a Verizon Tier 2 specialist was looking at things and even though I didn't have Phone/Message blocking enabled myself (through My Verizon), there was something on the backend (Verizon side) where simply because the feature was part of my plan it was blocking my messages due to an error.
Don't know if this will help you guys at all, but after months of frustration it actually was something simple for my case. Good luck to you both!
Interesting. Were you receiving any text messages? It only happens intermittently for me. Most of the time, it's fine, but then every now and then someone will contact me later on or via another method and be like, "Helloooooo? Where'd you go?" And then, they'll forward texts they'd sent previously that I didn't get. So frustrating!
I could receive SMS messages just fine from any android user and all iMessage (iOS) messages worked perfect... But any MMS messages like picture or video messages or group messages would intermittently work or be delayed by 2-4 days before I would receive them.
I was receiving some or most texts, but the same thing where people would show me later they texted me and I didn't ever receive it. Annoying and especially the lack of any help besides things I have already tried.
Sent from my Verizon Wireless 4G LTE smartphone
@Pandora427It’s important to me that you’re able to receive all of your text messages on your wireless device. I would love the opportunity to assist.What model device are you using? When did this problem begin? Have you tested your text messages with the MySMS texting app uninstalled and with using the default messaging application only? Please keep me posted.AnthonyTa_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am having the same problem. I recently changed carriers to Verizon but now do not receive all text messages. Seems to be messages from specific iPhone users. I have Galaxy S6.
You guys skipped over my question that came before this question so I would appreciate it if you guys would answer my question. FYI, im considering swiching to T-mobile extremely highly because of the lack of customer support I have been getting in the last 2 years.
Getting your messages is a must. What make and model phone did you have before? Do your friends with iPhones have send as sms and mms turned on? Are they using imessage? Do all your messages go through in a timely manner to all the other phones? Do you have you mobile data turned on all the time?CheriS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am grief stricken to hear you want to leave us Y_Kashani, and I apologize we have not replied sooner. We take pride in our customer experience and I am horrified to hear we let you down. I did review the thread, but I did not see a question. How can I help?
JosephE_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have a Galaxy S6. I'm trying to just use the stock messaging app and seeing what happens, but that also hinders my productivity. I like to be able to text via my PC while I'm working. The fact that the text messages that I'm not getting NEVER come through (as opposed to eventually popping up later) concerns me the the most because I have no idea what else I may be missing from people, and I use texting for both personal and work purposes. I also tried contacting Samsung support, and they had me do a wipe cache partition on the phone, but had no other helpful info. I don't believe I had this issue at all before the most recent software/system update either.
FYI, it happens with all contacts - iPhone and Android users - and, like I said, only happens intermittently, and I don't know about it unless I eventually get a text from someone asking me why I'm not responding to them.
Making sure your text messaging is working is very important Pandor427. I know its frustrating but we will ge this resolved for you. Thanks for contacting Samsung to try and fix your issues. Do you only have this issue at certain place, work or home?
KinquanaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the same problem and it is getting worse. July 2022
I have a google pixel 5-4a. The dropped texts are happening regardless of who the cell phone carrier is for the other person. It makes no difference if I am inside, outside, home or otherwise. I have rebooted phone and router. This is very frustrating! clarkia montana
We're happy to assist you with these calling and texting issues. Please send us a Private Note for further assistance.
*Gen
clarkiamontana,
Getting everything you are sent is always important. Thank you so much for reaching out here. Any issues sending texts? Does it seem to be an issue with certain people or everyone?
-Andrew
